Mzimasi Mdadlana
Johannesburg
Summary
Dedicated waiter skilled in exceptional customer service, effective communication, and detail-oriented problem-solving. Committed to enhancing guest experiences in fast-paced dining environments.
Reliable and detail-focused waiter with a proven track record in enhancing guest experiences. Expertise in maintaining a clean dining environment and effectively addressing customer needs to foster repeat business.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
Work History
Waiter and stewarding
Fourseasons and beta staff
Johannesburg
01.2023 - Current
- Provided exceptional service to guests in a fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided excellent customer service to ensure repeat customers.
- Greeted guests and answered questions about menu items.
Waiter and stewarding
Fourseasons and beta staff
Johannesburg
01.2023 - Current
- Provided exceptional service to guests in a fast-paced dining environment.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Checked with customers to ensure that they were enjoying their meals.
- Took orders from patrons accurately and efficiently.
- Greeted guests and answered questions about menu items.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Assisted with setting up the dining area before shift began.
- Calculated charges, issued table checks, and collected payments from customers.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Delivered accurate checks at the end of each meal period.
Education
Bellevue High
Johannesburg Skills
- Food delivery
- Menu knowledge
- Payment processing
- Order accuracy
- Table service
- Customer relationship management
- Upselling techniques
- Time management
- Attention to detail
- Team collaboration
- Problem solving
- High volume dining
- Price memorization
- Buffet setup and takedown
- Food presentation
- Bar terminology
- Guest relations
- Service prioritization
- Salesmanship
- Food service etiquette
- Wine service
- Hospitality and accommodation
- Food station setup
- Wine history
- Table setting arrangements
- Table setting
- Cash handling
- Menu presentation
- Quality control
- Food handling safety
- Professional appearance
- Item promotion
- Order management
Languages
English
First Language
English
Beginner (A1)
A1
Zulu
Beginner
A1
Affiliations
I can assist in the kitchen help chefs with everything that they need
Reference
Gary supervisor+27 67 058 9560
Langelihle supervisor+27 73 451 4811
Cover letter
MZIMASI MDADLANA
Dear hiring manager
I would like to express my enthusiasm to apply for the waiter or steward post within your premises at your
company. With a passion for providing exceptional customer service and a strong background in the restaurant
industry, I am eager to contribute to your team and help create memorable dining experiences for your hotel. At
my previous role at @Sandton hoteI successfully managed to operate the POS with no difficulties, serving huge
number of guests leaving totally satisfaction to the management and guests.My ability to multitask and prioritize
effectively allowed me to deliver prompt service, resulting in a 30% increase in repeat customers during my period
Additionally, I am well-versed in menu knowledge and upselling techniques, which contributed to a significant
boost in overall sales. I believe that my enthusiasm to join your warm working place may make me grow tenderly
in the hospitality industry. I would love the chance to discuss how my experienc
Timeline
Waiter and stewarding
Fourseasons and beta staff
01.2023 - Current
Waiter and stewarding
Fourseasons and beta staff
01.2023 - Current
Bellevue High