Mymoena Snyman

• Customer Services:

Meeting and greeting customers.

Assisting customers with queries regarding accounts or technical

• Accounts

Opening new accounts, reconnecting and disconnecting accounts. Taking account payments whether cash, card or cheque.

Reading and checking financial transactions (Residential/Holiday).

Reconciling of accounts

Processing Change of Ownerships Requests

• Technical Skills:

Testing customer decoders. Swapping decoders if faulty.

Checking status of decoders and clearing Error codes

Opening new accounts, reconnecting and disconnecting accounts. Taking account payments whether cash, card or cheque.

Reading and checking financial transactions (Residential/Holiday).

Reconciling of accounts

Processing Change of Ownerships Requests

Stand-In Supervisor History (Team Zee, Team MK, Team Natasha)

Currently - Care Taker of TEAM X

Responsiblities:

• Arrive 15-20min before shift starts
• Sign out for DM Phone and ensure that DM phone is switched on
• Walk the floor and ensure customers are served promptly
• Check if all staff are logged on, information desk team and back office staff are at their post
• Assist staff with customer complaints and queries
• Escalate all issues and problems that arise to the relevant departments and copy all supervisors
• Monitor breaks and ensure that staff adheres to the schedule
• Ensure that the shift is closed before signing BD’s
• Assist with signing of BD’s, please print name next to the signature
• Check if cancelled receipt is attached, confirm with the rep if email has been forwarded to Admin rep(Charmaine) and check if contact is done for the reason of cancellation
• Manual receipt books to be audited before the end of the shift and submitted to cash office.

- Confirming Dental benefits for various medical schemes applying scheme rules for different dental procedures.

Assessing and processing of medical Aid claims for various practitioners.

• Investigated, evaluated and adjusted multi-line claims in accordance with standards and medical benefit rules.
• Worked with Radiologist and Medical Advisors, assisting with Queries
• Determined liability outlined in coverage and assessed documentation and claims received whether they are within member benefits.
• Processing medical claims online or manually

Pre-assessing medical aid claims - 2002

Radiology Audit Admin Clerk - 2002 - 2008

Correspondence-Auditing Radiology claims

Client Liason- Member and Supplier

Queries via Telephone, E-mail and Faxes

Assessing and pre-assessing medical accounts

Quality control and on the job training

Reports – Work flow, Savings,

Prod Stats

Data Capturing

Processing medical aid accounts on I-MED system

Assessing and Pre-assessing of

medical accounts : hard copies and electronically– Sanmed