Customers Service agent
Truworths call center
- Met customer call guidelines for service levels, handle time and productivity
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company
- Streamlined call flow processes for more efficient response times and increased productivity
- Investigated and resolved customer inquiries and complaints quickly
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards
- Capture and update client information on relevant systems based on data received from the client
- Provide clients with the relevant information and documentation as required in line with policy guidelines.