Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mxolisi Zikalala

Sound Engineer And Driver
Durban

Summary

Adept at navigating complex routes and ensuring passenger safety, I leveraged GPS and route planning skills to maintain a high driver rating with Uber. My strong communication abilities and self-motivated approach have consistently enhanced team dynamics and customer satisfaction. Demonstrated excellence in vehicle maintenance and problem-solving, achieving efficient and reliable service.

Overview

6
6
years of professional experience

Work History

Uber Partner

Uber
10.2020 - Current
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Accepted and processed fares.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Pointed out landmarks and other points of interest to passengers.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Developed deep knowledge of local routes and area destinations.
  • Drove VIPs to corporate events and meetings.
  • Responded with ease to sudden changes in routes and schedules.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Followed applicable traffic regulations and traffic laws.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Remained calm and poised in emergent situations.
  • Delivered passengers to destinations safely and on time.
  • Followed designated routes and schedules while operating vehicles.
  • Communicated with passengers regarding estimated time of arrival.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Processed payments for rides and provided accurate change when necessary.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

Mhubhe Uyashelela

Mazwendoda Ntombela
03.2019 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Diploma In Music Technology And Sound Engineering - Music Technology And Sound Engineering

Creative Art Collage
Durban, South Africa
03.2018

Skills

Dependable and reliable

Timeline

Uber Partner

Uber
10.2020 - Current

Mhubhe Uyashelela

Mazwendoda Ntombela
03.2019 - 12.2020

Diploma In Music Technology And Sound Engineering - Music Technology And Sound Engineering

Creative Art Collage

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Mxolisi ZikalalaSound Engineer And Driver