Mxolisi Zikalala
Sound Engineer And Driver
Durban
Summary
Adept at navigating complex routes and ensuring passenger safety, I leveraged GPS and route planning skills to maintain a high driver rating with Uber. My strong communication abilities and self-motivated approach have consistently enhanced team dynamics and customer satisfaction. Demonstrated excellence in vehicle maintenance and problem-solving, achieving efficient and reliable service.
Overview
6
6
years of professional experience
Work History
Uber Partner
Uber
10.2020 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Built rapport with passengers through friendly conversation and attentive listening.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Accepted and processed fares.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Increased efficiency with effective route planning and GPS navigation usage.
- Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Observed passengers during the journey and reported any suspicious behavior.
- Pointed out landmarks and other points of interest to passengers.
- Helped passengers with luggage, collected fares and politely answered questions.
- Adhered to tight schedule and met departure and arrival deadlines.
- Developed deep knowledge of local routes and area destinations.
- Drove VIPs to corporate events and meetings.
- Responded with ease to sudden changes in routes and schedules.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
- Followed applicable traffic regulations and traffic laws.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Remained calm and poised in emergent situations.
- Delivered passengers to destinations safely and on time.
- Followed designated routes and schedules while operating vehicles.
- Communicated with passengers regarding estimated time of arrival.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Processed payments for rides and provided accurate change when necessary.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Mhubhe Uyashelela
Mazwendoda Ntombela
03.2019 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma In Music Technology And Sound Engineering - Music Technology And Sound Engineering
Creative Art Collage
Durban, South Africa 03.2018
Skills
Dependable and reliable
Vehicle inspections
Safe driver training
GPS and route planning
Vehicle systems maintenance
Understands local routes
Effective communication skills
Route logs
Commercial driving
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Written Communication
Good Telephone Etiquette
Data Entry
Training and Development
Timeline
Uber Partner
Uber
10.2020 - Current
Mhubhe Uyashelela
Mazwendoda Ntombela
03.2019 - 12.2020
Diploma In Music Technology And Sound Engineering - Music Technology And Sound Engineering
Creative Art Collage