Mxolisi Khumalo
UK HNW Team Lead
Sandton,GP
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
13
13
years of professional experience
Work History
UK HNW Team Lead
Investec Private Bank
01.2020 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Held monthly team meetings to inform team members on company news and updates.
- Cultivated positive relationships with Stakeholders and support teams to deliver timely and cost-effective supply of business improvements
- Conducted regular reviews of operations and identified areas for improvement.
- Trained new team members by relaying information on company procedures and safety requirements.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Click and Investec Team Lead
Investec Wealth And Investment
01.2018 - 03.2020
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
- Trained new team members by relaying information on company procedures and values.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Retails Savings Team Lead
Investec Bank
01.2016 - 01.2018
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
Retail Savings Consultant
Investec Bank
09.2011 - 12.2016
- Educated customers on features and benefits of banking products and services.
- Assisted clients with account management tasks, resulting in improved financial organization.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Delivered consistent results under pressure by prioritizing tasks efficiently during peak periods.
Education
Senior Certificate -
Fourways Highschool
Fourways, South Africa 04.2001 -
Skills
Daily workflow improvement
undefinedGolf
I am an avid golfer. Been playing golf for most of my life. I have turned pro 3 times. Alas, my work came first and I couldn't be competitive.
Timeline
UK HNW Team Lead
Investec Private Bank
01.2020 - Current
Click and Investec Team Lead
Investec Wealth And Investment
01.2018 - 03.2020
Retails Savings Team Lead
Investec Bank
01.2016 - 01.2018
Retail Savings Consultant
Investec Bank
09.2011 - 12.2016
Senior Certificate -
Fourways Highschool
04.2001 -
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