Mxolisi Hobasi
George
Summary
Dynamic ICT Technician with proven expertise at Hessequa Municipality, excelling in hardware/software deployment and technical support. Enhanced network reliability by 15% through proactive monitoring and troubleshooting. Proficient in Active Directory and adept at resolving complex issues, demonstrating strong problem-solving skills and commitment to user satisfaction.
Overview
6
6
years of professional experience
4
4
Certification
Work History
ICT Technician
Hessequa Municipality
RIVERSDALE
10.2025 - Current
- Deployed and set up hardware and software systems for municipal operations.
- Delivered technical support to staff, resolving issues swiftly and proficiently.
- Delivered technical support onsite and remotely to users with diverse IT knowledge levels.
- Dismantled computer systems for hardware issue identification and resolution.
- Handled or escalated tickets based on severity and relevant internal response guidelines.
IT Technical Support
Hessequa Municipality
Riversdale
08.2023 - 07.2024
- Executed daily responsibilities with precision and efficiency.
- Participated in IT projects related to desktop support services.
- Functioned as first-tier helpdesk assistance.
- Delivered technical assistance to colleagues as needed.
- Verified software quality ahead of user deployment.
IT Support Technician
South Cape TVET College
Riversdale
02.2021 - 08.2023
- Managed user accounts and permissions through Active Directory.
- Participated in IT Projects, including installation and configuring software and hardware systems for new devices and deployments.
- Provided technical support to end-user via phone, email, in-person communication to resolve issues related to hardware, software and network connectivity.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills commitment to project success.
- Assisted in the documentation of IT Procedures and knowledge base articles.
- Performed regular maintenance and upgrades on servers, computer labs, and network equipment, reducing downtime by 20%.
- Installed and configured software and hardware for 100+ devices, reducing network issues and IT support tickets by 35% through proactive monitoring and swift troubleshooting.
- Improved server, hardware and software reliability by 15% over a two-year period.
- Increased cybersecurity measures by conducting regular vulnerability assessment and applying critical patches as needed.
ICT Intern
South Cape TVET College Central Office
George
08.2020 - 01.2021
- Facilitated user troubleshooting and resolution of system errors and network connectivity issues.
- Implemented and optimized new computer systems, applications, and peripherals for end-users.
- Partnered with team members to streamline IT processes, enhancing user experience.
- Acted as primary point of contact for incoming technical service calls and emails.
- Facilitated password resets, account unlocks, and adjustments to security settings.
Education
NQF Level 5 - ICT Software Testing
South Cape TVET College
Mossel Bay03-2021
NQF Level 4 - IT and Computer Science
South Cape TVET College
Mossel Bay01.2019
Skills
- PC/laptop setup and repair
- Network cabling
- Printer support
- Windows OS
- Linux
- MS Office 365 packages
- Antivirus software
- Virtualization technologies
- TCP/IP
- DNS
- DHCP
- VPN
- Remote desktop software
- Ticketing system
- Active directory (AD)
- Antivirus management
- Data encryption
- Code 10 / C1
Certification
• Google IT Support Professional Certificate, 2025.
• CompTIA A+, N+, 2025.
• CompTIA IT Operations Specialist, 2025.
• Cybersecurity Fundamentals Associate, Opswat Academy, 2024.
• CompTIA A+, N+, 2025.
• CompTIA IT Operations Specialist, 2025.
• Cybersecurity Fundamentals Associate, Opswat Academy, 2024.
Languages
- IsiXhosa
- IsiZulu
- Sesotho
- English
Timeline
ICT Technician
Hessequa Municipality
10.2025 - Current
IT Technical Support
Hessequa Municipality
08.2023 - 07.2024
IT Support Technician
South Cape TVET College
02.2021 - 08.2023
ICT Intern
South Cape TVET College Central Office
08.2020 - 01.2021
NQF Level 5 - ICT Software Testing
South Cape TVET College
NQF Level 4 - IT and Computer Science
South Cape TVET College