Summary
Overview
Work History
Education
Skills
Phone
Volunteer Experience
Maritalstatus
References
Timeline
Generic
Mwengelele Muttendango

Mwengelele Muttendango

Johannesburg

Summary

A 33 year old young woman who is a very conscientious and professional Travel Practitioner person with 5 years' experience in international air fares and ticketing, travel consulting and customer care call centre agent role. I am currently seeking growth and new challenges in travel career or related fields. A highly organised and efficient individual, whose thorough and precise approach to travel has yielded excellent results. Recent achievements with my previous employer include training on three Global Distribution System(Galileo, Sabre & Amadeus), Electronic Miscellaneous Document Issuance and call centre customer service. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

1
1
year of professional experience
1
1
year of post-secondary education
1
1
Language

Work History

Travel Consultant/Ticketing agent

Serendipity Travel Group
8 2016 - 4 2019
  • Management of various travel packages, creating itineraries, issuing electronic tickets, advising travel agents on new rules, interpreting fare rules, efficient handling of bookings, coordination and supervision of GDS system, acting as liaison person, receipting payments, ensuring filing efficiency, electronic miscellaneous document issuance, call centre customer service, front desk customer service

Reservation & Ticketing Agent

Qatar Airways
04.2019 - 05.2020

Education

Diploma in Travel and Tourism with IATA/UFTAA -

Hotel Tourism Training Institute
01.2013 - 05.2013

Galileo Professional(Fares & Ticketing)/Expert (Hotel, Cars &client File) - undefined

Travelport
01.2015 - 04.2015

Certificate of Achievement in Fares, Ticketing ,cars &client File - undefined

Sabre
01.2016 - 04.2016

Certificate of Achievement (Certified in Fares, Ticketing ,cars &client File) - undefined

Amadeus
01.2017 - 04.2017

ASATA Certificate of Designation Travel Practitioner - undefined

Association Of Southern African Travel Agent
11.2018 - 05.2018

Skills

Excellent customer services and organisation skills

Phone

+277 851 2976, +27731101975

Volunteer Experience

Aids Alliance Zambia/Cirdz, Peer Educator, Mobilisation of children in areas where the NGO operated in order to sensitize on stigma faced by Teenagers and facilitated life skills and HIV/AIDS workshops respectively. The result was that children became aware of their new way of living healthy and were able to report cases of child abuse to the relevant authorities while a good number of youth begun to change their lifestyles evident in their participation in the vocational courses offered at the Healthy centres and advocacy for children's rights., Represented the Teenagers in the Netherland on an Exchange Visit.

Maritalstatus

Single and blessed with one child

References

  • Mr. Donovan Moodley, Country Manager, Serendipity Travel JNB, +2773 147 2237, Donovan@serendipitytravel.co.za
  • Mrs. Malelo, ZNAN Country Manager, +260-977-87384
  • Mrs. Fatima Saloojee, The Reservation & Ticketing Officer, Qatar Airways, (+27)11 267 7700/083 825 2786, fsaloojee@za.qatarairways.com
  • Immaculate Madiba, (+27)11 267 7700/083 294 8778, mmadiba@za.Qatarairways.com

Timeline

Reservation & Ticketing Agent

Qatar Airways
04.2019 - 05.2020

ASATA Certificate of Designation Travel Practitioner - undefined

Association Of Southern African Travel Agent
11.2018 - 05.2018

Certificate of Achievement (Certified in Fares, Ticketing ,cars &client File) - undefined

Amadeus
01.2017 - 04.2017

Certificate of Achievement in Fares, Ticketing ,cars &client File - undefined

Sabre
01.2016 - 04.2016

Galileo Professional(Fares & Ticketing)/Expert (Hotel, Cars &client File) - undefined

Travelport
01.2015 - 04.2015

Diploma in Travel and Tourism with IATA/UFTAA -

Hotel Tourism Training Institute
01.2013 - 05.2013

Travel Consultant/Ticketing agent

Serendipity Travel Group
8 2016 - 4 2019
Mwengelele Muttendango