Mwengelele Muttendango
Johannesburg
Summary
A 33 year old young woman who is a very conscientious and professional Travel Practitioner person with 5 years' experience in international air fares and ticketing, travel consulting and customer care call centre agent role. I am currently seeking growth and new challenges in travel career or related fields. A highly organised and efficient individual, whose thorough and precise approach to travel has yielded excellent results. Recent achievements with my previous employer include training on three Global Distribution System(Galileo, Sabre & Amadeus), Electronic Miscellaneous Document Issuance and call centre customer service. Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Travel Consultant/Ticketing agent
Serendipity Travel Group
8 2016 - 4 2019
- Management of various travel packages, creating itineraries, issuing electronic tickets, advising travel agents on new rules, interpreting fare rules, efficient handling of bookings, coordination and supervision of GDS system, acting as liaison person, receipting payments, ensuring filing efficiency, electronic miscellaneous document issuance, call centre customer service, front desk customer service
Reservation & Ticketing Agent
Qatar Airways
04.2019 - 05.2020
Education
Diploma in Travel and Tourism with IATA/UFTAA -
Hotel Tourism Training Institute
01.2013 - 05.2013
Galileo Professional(Fares & Ticketing)/Expert (Hotel, Cars &client File) - undefined
Travelport
01.2015 - 04.2015
Certificate of Achievement in Fares, Ticketing ,cars &client File - undefined
Sabre
01.2016 - 04.2016
Certificate of Achievement (Certified in Fares, Ticketing ,cars &client File) - undefined
Amadeus
01.2017 - 04.2017
ASATA Certificate of Designation Travel Practitioner - undefined
Association Of Southern African Travel Agent
11.2018 - 05.2018
Skills
Excellent customer services and organisation skills
Good ability to prioritize work
Proficiency in areas of Microsoft Office, Excel, Word and PowerPoint
Superb communication skills, both written and verbal
Proficient in the following languages - English, Lenje, Bemba and Tonga
Thorough knowledge of travel and tourism
Fully Recognised by ASATA (Association of southern travel agents) As Travel Practitioner
Travel Arrangements
Documentation preparation
Travel research
Administrative tasks
Exceptional customer service
Strong Communication Skills
Travel industry expertise
GDS knowledge
Hotel Accommodations
Interpersonal communications
Global destinations
Itineraries
Relationship Management
Overseas tours
Travel insurance
Special needs travelers
Advanced itinerary planning
Regulations and compliance
Social Media
Company guidelines and procedures
Travel documentation knowledge
Team Oversight
Client amenities
Retail Sales
Expert destination knowledge
Global travel experience
High volume environments
Client Relations
Service Promotion
Cultural Awareness
Customer Service
Phone
+277 851 2976, +27731101975
Volunteer Experience
Aids Alliance Zambia/Cirdz, Peer Educator, Mobilisation of children in areas where the NGO operated in order to sensitize on stigma faced by Teenagers and facilitated life skills and HIV/AIDS workshops respectively. The result was that children became aware of their new way of living healthy and were able to report cases of child abuse to the relevant authorities while a good number of youth begun to change their lifestyles evident in their participation in the vocational courses offered at the Healthy centres and advocacy for children's rights., Represented the Teenagers in the Netherland on an Exchange Visit.
Maritalstatus
Single and blessed with one child
References
- Mr. Donovan Moodley, Country Manager, Serendipity Travel JNB, +2773 147 2237, Donovan@serendipitytravel.co.za
- Mrs. Malelo, ZNAN Country Manager, +260-977-87384
- Mrs. Fatima Saloojee, The Reservation & Ticketing Officer, Qatar Airways, (+27)11 267 7700/083 825 2786, fsaloojee@za.qatarairways.com
- Immaculate Madiba, (+27)11 267 7700/083 294 8778, mmadiba@za.Qatarairways.com
Timeline
Reservation & Ticketing Agent
Qatar Airways
04.2019 - 05.2020
ASATA Certificate of Designation Travel Practitioner - undefined
Association Of Southern African Travel Agent
11.2018 - 05.2018
Certificate of Achievement (Certified in Fares, Ticketing ,cars &client File) - undefined
Amadeus
01.2017 - 04.2017
Certificate of Achievement in Fares, Ticketing ,cars &client File - undefined
Sabre
01.2016 - 04.2016
Galileo Professional(Fares & Ticketing)/Expert (Hotel, Cars &client File) - undefined
Travelport
01.2015 - 04.2015
Diploma in Travel and Tourism with IATA/UFTAA -
Hotel Tourism Training Institute
01.2013 - 05.2013
Travel Consultant/Ticketing agent
Serendipity Travel Group
8 2016 - 4 2019