Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Mwaka Mulangala

Mwaka Mulangala

Business Creative Strategist| Project Manager| Human Capital Developer
Lusaka

Summary

Mwaka is a results-driven management professional with extensive experience in leadership roles. Over the years she has acquired skills in strategic planning, team collaboration, and driving operational efficiency. Adept at adapting to changing needs and ensuring consistent, high-quality outcomes. She is known for strong interpersonal skills, problem-solving abilities, and focus on achieving organizational goals. She has worked with various private, public and international organizations. Her work ethic, attention to detail, passion and ability to think outside the box is evident in every interaction with her.

Overview

13
13
years of professional experience
2
2
Languages

Work History

Deputy Manager- Lusaka High NetWorth Distribution (HNI)

Prudential Life Assurance Zambia
01.2022 - Current
  • Improved team efficiency by streamlining processes and implementing innovative sales and management strategies.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performances.
  • Developed strong relationships with stakeholders both from Government, private and international organizations to facilitate smooth communication and project completion.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup and follow-up.
  • Interviewed, performed background checks, hired, and assisted in the training of over 300 agents from employment start date.
  • Offered hands-on assistance to wealth consultants, assessing needs and supervised day-to-day operations to meet performance, quality and company expectations.
  • Conducted performance evaluations and provided constructive feedback to wealth consultants.
  • Recruited, interviewed and hired employees and implemented programs to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees as well as wealth consultants to boost company morale and promote retention.
  • Used my industry expertise, project management, people management skills and analytical nature to resolve wealth consultants concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Training Executive- Southern Region of Zambia

Prudential Life Assurance Zambia
Lusaka
12.2021 - 01.2022
  • Championed a culture of continuous learning throughout the organization through effective communication strategies and visible support from senior leadership.
  • Managed the end-to-end process of designing, delivering, and evaluating training programs for maximum effectiveness.
  • Mentored potential consultants in the development and delivery of effective sales to clients, contributing to a strong talent growth within the company.
  • Coached various agents individually on professional development plans, fostering growth within the organization.
  • Spearheaded the incorporation of innovative teaching methods into existing programs.
  • Developed tailored training modules for the training department, resulting in improved overall performance.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new consultants
  • Facilitated virtual, in-person and blended learning sessions.
  • Successfully trained and onboarded over 1000 new agents over the entire Southern Region to fulfill various roles.

Sales and Administrative Executive

Logikmind Business Consultancy Harare Zimbabwe
01.2019 - 12.2020
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
  • Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
  • Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
  • Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
  • Supported executive decision-making by preparing detailed reports on various business metrics and trends.
  • Developed customized presentations for executive meetings, highlighting key performance indicators and accomplishments.
  • Conducted market research to identify new business opportunities for the organization's growth strategy.
  • Ensured compliance with industry regulations by maintaining up-to-date records and conducting regular audits.

Manager Business Development and Strategy

Threshold Realestate Solutions Limited
01.2018 - 12.2024
  • Created strategies on land usage while meeting needs of client
  • Property Development and advisory
  • Created various digital and online marketing content
  • Successfully sold property worth over K10 million kwacha
  • Successfully sold farm land worth over K5 million Kwacha
  • Coordinated and facilitated for various procedures with external personnel such as conveyancing, change of ownerships, council land requirements and title deeds

Business Development Manager

DeVere Group Zambia
01.2018 - 09.2018
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Represented company and promoted products at various events.

Research Analyst

BroadReach IDeas (USAID, CDC, PEPFAR)
01.2017 - 12.2017
  • Worked in collaboration with United Nations, Center for Disease Control and U.S Presidents Emergency Plan for AIDS Relief
  • Was stationed and worked in the rural areas and all districts within Southern and Central Provinces of Zambia
  • Prepared detailed reports summarizing research findings and recommendations for further action.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Analyzed large volume of data to identify patterns, trends and correlations.
  • Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
  • Supported senior management in making informed decisions by delivering timely and accurate research findings.
  • Created and maintained database to store research data.

Front Desk Receptionist

Mwambula Garden Lodge
12.2011 - 01.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Research Assistant (Freelance)

Thesis for PHD- Jawaharlal Nehru University India
01.2019 - 12.2019
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Participated actively in regular meetings with PHD Candidate to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
  • Translated research findings into actionable recommendations, influencing policy and practice.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.

CEO and Founder

Flow Of Kait Enterprises
01.2019 - Current
  • Established clothing store called Le Petit Paradis Exclusive Boutique
  • Established, created and collaborated with chemical company to create scented hand sanitizers that were successfully sold and distributed in various outlets in Zambia
  • Established a product line called Garden Blend that grows and supplies farm produce to various households and outlets throughout Zambia
  • Established a consultancy specialized in business development, strategy and conceptualization for all industries.


Education

Master of Science - Project Management

Cavendish University Zambia
Lusaka
04.2001 -

Advanced Executive Certificate - Project Management And Planning

Institute of Chartered Professionals
United Kingdom
04.2001 -

Certificate - Project Manager Roles And Skills

Metropolitan School of Business
United Kingdom
04.2001 -

Bachelor of Arts - Development Studies

University of Lusaka
Zambia
04.2001 -

International Certificate For Cambridge Education - Secondary Education

Lusaka West International School
Zambia
04.2001 -

Skills

  • Performance improvements

  • Sales and marketing

  • Business development and strategic planning

  • All round communication (including interaction, dissemination, written and spoken)

  • Critical thinking and problem solving

  • Training , coaching and human capital development

  • Creative and innovative direction

  • Project planning, management and coordination

  • Attention to detail

Additional Information

  • Awarded Best Performing Student in Postgraduate Master of Science Program
  • Employee of the Month February 2025
  • Participated in the creation of current Prudential Training Manual used to train Wealth Consultants during on boarding and on job training


Timeline

Deputy Manager- Lusaka High NetWorth Distribution (HNI)

Prudential Life Assurance Zambia
01.2022 - Current

Training Executive- Southern Region of Zambia

Prudential Life Assurance Zambia
12.2021 - 01.2022

Sales and Administrative Executive

Logikmind Business Consultancy Harare Zimbabwe
01.2019 - 12.2020

Research Assistant (Freelance)

Thesis for PHD- Jawaharlal Nehru University India
01.2019 - 12.2019

CEO and Founder

Flow Of Kait Enterprises
01.2019 - Current

Manager Business Development and Strategy

Threshold Realestate Solutions Limited
01.2018 - 12.2024

Business Development Manager

DeVere Group Zambia
01.2018 - 09.2018

Research Analyst

BroadReach IDeas (USAID, CDC, PEPFAR)
01.2017 - 12.2017

Front Desk Receptionist

Mwambula Garden Lodge
12.2011 - 01.2013

Master of Science - Project Management

Cavendish University Zambia
04.2001 -

Advanced Executive Certificate - Project Management And Planning

Institute of Chartered Professionals
04.2001 -

Certificate - Project Manager Roles And Skills

Metropolitan School of Business
04.2001 -

Bachelor of Arts - Development Studies

University of Lusaka
04.2001 -

International Certificate For Cambridge Education - Secondary Education

Lusaka West International School
04.2001 -

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Mwaka MulangalaBusiness Creative Strategist| Project Manager| Human Capital Developer