MVELO NGUBANE
Hotel Duty Manager
Durban,Kwa-Zulu Natal
Summary
I am a tech-savvy hospitality professional, accomplished in running properties with latest strategies and successful approaches for reaching customers. I am a highly-motivated employee with a desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. I am devoted to providing every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Marketing Manager
Nyoni Yezwe
Durban
01.2020 - Current
- Developed and implemented Marketing strategies and tactics for all companies managed by Nyoni Yezwe
- Deploy marketing campaigns from the initial stages, right through to execution
- Create engaging content for Websites, Social Media, Blogs etc
- Partner with other companies to maximize brand reach
- Develop budgets for the different companies managed by Nyoni Yezwe
- Track all marketing and sales data to create detailed monthly reports.
- Analyzed market trends to identify potential opportunities for growth.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Organized trade shows and exhibitions to promote brand awareness.
- Monitored competitors' activities to keep up with industry trends.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Tracked budgets for all marketing initiatives and provided regular updates.
- Generated ideas to increase sales through creative promotions.
- Maintained relationships with key customers through regular communication.
- Built relationships with influencers in the industry for increased visibility.
- Delivered compelling sales presentations to demonstrate expert product knowledge.
Marketing Coordinator
Epilate Group
Durban
07.2018 - 01.2020
- Train Team on new products, new developments, new promotions, telephone etiquette, upselling, replying to emails etc.
- Developed and implemented marketing plans and strategies to boost company visibility.
- Develop content for websites, blogs, and social media platforms.
- Monitored market trends to identify opportunities for product development or improvement.
- Conducted research on competitors' activities and products to inform strategic decisions.
- Organized events such as conferences, trade shows, seminars, and webinars.
- Analyzed customer feedback to inform product improvements or new offerings.
- Evaluated success of campaigns by tracking relevant KPIs and metrics.
Digital Marketing Specialist
WIRED Corporation & Design Plus Art
Dubai
01.2017 - 07.2018
- Create & manage company websites, Digital, social media, advertising etc
- Organize conferences, plan and attend industry related events
- Research Market Related Trends and prepare reports for the team
- Reply to all queries arising from digital/ social media platforms
- Setting up staff email and creating signatures with the company's brand
- Reception & Admin duties
- Developed and implemented digital marketing campaigns to increase brand awareness.
- Analyzed website traffic metrics and adjusted strategies accordingly.
- Created content for websites, blogs, social media platforms, and online advertising.
- Coordinated with external vendors to implement digital marketing programs.
- Researched emerging trends in the industry and identified opportunities for growth.
- Tracked campaign performance through detailed reporting systems.
- Assisted in the development of promotional materials such as banners, videos.
- Responded promptly to customer inquiries via social media platforms.
Guest Relations Executive
Burj Al Arab
Dubai
01.2016 - 01.2017
- Create & maintain detailed reports on restaurant performance
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Developed menus for special events such as banquets, weddings or private parties based on budget considerations.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
- Provided guidance and support to subordinate employees when needed.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Hotel Duty Manager
The Marly Boutique Hotel
Cape Town
09.2014 - 12.2015
- Effectively manage the daily operations of the hotel
- Allocation of all hotel rooms
- Handle Reservations Calls
- Effectively deal with all guest issue and complaints
- Manage, Report and Record Hotel Expenses
- Developed and implemented hotel policies and procedures.
- Monitored staff performance and provided feedback to ensure quality standards were met.
- Maintained records of guest room bookings, cancellations, payments and other information.
- Ensured the safety and security of guests, employees and property assets.
- Organized regular meetings with department heads to discuss operational issues and service improvements.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Conducted regular inspections of facilities to identify potential problems or areas for improvement.
- Trained new hires on company policies, job duties and workflows.
- Prepared weekly staffing schedules based on occupancy levels and budget constraints.
- Analyzed financial reports to identify areas where cost savings could be achieved.
- Generated reports detailing occupancy rates, revenue figures, labor costs.
- Supervised staff members during shifts to ensure tasks were completed efficiently.
Front Desk Supervisor
The Oyster Box Hotel
Durban
08.2013 - 09.2014
- Liaise with Housekeeping and Food & Beverage with regards to Arrivals, Departures and Guests In-house & special requests.
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Processed payments, cashiering duties and credit card transactions accurately.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Tracked inventory of supplies needed for the front desk area.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Welcomed large volume of guests and improved overall customer service.
- Balanced hotel accounts at end of each shift.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Provided concierge services for guests.
Front Desk Agent
Protea Hotel by Marriott Durban Umhlanga Ridge
Durban
05.2012 - 07.2013
- Resolving Dead Bills & Liaise with Accounts and FOM
- Allocation of all guest rooms & upgrade VIP's
- Ensuring smooth and efficient check in / Check out
- Double check Daily Banking of junior staff
- Oversee membership sales and Coordinate with Head office.
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Posted charges, updated accounts and issued bills to departing guests.
Education
Diploma in Hospitality Management -
Durban University of Technology
2011
National Senior Certificate -
Northmead Secondary School
Skills
- Proficient in Opera
- Training and Coaching
- Customer Service
- CRM and Office Management Software
- Sales
- Social Media Marketing
- Digital Marketing
- SEO
- Staff Management
- KPI Tracking
- Reservations Management
- Event Networking
- Cold Calling Skills
Accomplishments
- Outstanding Customer Care 2014/2015 - Kove Collection
- Employee of the Month March 2017 - Wired Corporation/ Design Plus Art
- Star Performer Award September 2018 - Epilate Group
Timeline
Marketing Manager
Nyoni Yezwe
01.2020 - Current
Marketing Coordinator
Epilate Group
07.2018 - 01.2020
Digital Marketing Specialist
WIRED Corporation & Design Plus Art
01.2017 - 07.2018
Guest Relations Executive
Burj Al Arab
01.2016 - 01.2017
Hotel Duty Manager
The Marly Boutique Hotel
09.2014 - 12.2015
Front Desk Supervisor
The Oyster Box Hotel
08.2013 - 09.2014
Front Desk Agent
Protea Hotel by Marriott Durban Umhlanga Ridge
05.2012 - 07.2013
Diploma in Hospitality Management -
Durban University of Technology
National Senior Certificate -
Northmead Secondary School
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