Muwaka Giswata
Area Manager
2 Jackalberry Close, Boksburg, Johannesburg
Summary
Reliable Area manager, successful at operating in a high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leaders with superior communication and collaboration abilities has been demonstrated over fifteen years of management performance.
Overview
18
18
years of professional experience
Work History
Area Manager
GlobeScope Management Services
11.2013 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Operations Manager
Riskcon Security Holdings (Pty) Ltd
10.2006 - 09.2013
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led the hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Science - Business Administration
04.2001 -
High School Diploma -
04.2001 -
- Professional Development Studies: Management, 2012
Skills
Team Development
Operations Management
Relationship building and management
Customer Relationship Management
Staff Training and Development
Recruitment and hiring
Controlling costs
Leadership skills
Policies and Procedures
Client Relationship Building
Customer Service
Accomplishments
- Documented and resolved [the issue], which led to the results.
- I achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised a team of [Number] staff members.
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Area Manager - GlobeScope Management Services
11.2013 - Current
Operations Manager - Riskcon Security Holdings (Pty) Ltd
10.2006 - 09.2013
University of The People - Associate of Science, Business Administration
04.2001 -
Industrial, Technic, Institute, Vyombo - High School Diploma,
04.2001 -