MUTHUPHEI PRINCE NETSIANDA
Regional Coordinator IT
Monavoni
Summary
With a National Diploma in Information and Communications Technology and currently pursuing an Advanced Diploma in Information Resource Management, I bring 13 years of extensive experience in information technology. As an IT Infrastructure Manager, my role involves managing an IT team, including IT Managers, Technicians, and Helpdesk agents, to foster collaboration and productivity in achieving departmental objectives. I manage and control the help desk system regionally, ensuring smooth operations and efficient incidents resolution. I am skilled in developing strategies to deliver IT services effectively, ensuring alignment with organisational goals and objectives. Additionally, I oversee all regional IT projects from initiation to completion, ensuring timely delivery and adherence to project specifications. My comprehensive experience and proactive approach to IT management make me a valuable asset in driving technological excellence and supporting business growth.
Overview
14
14
years of professional experience
6
6
Certifications
6
6
Languages
Work History
Regional Coordinator: IT
Dept. of Correctional Service
10.2020 - Current
- Manage the IT team in the Eastern Cape, including the IT Manager, Technicians, and Helpdesk agents, fostering collaboration and productivity to achieve departmental objectives
- Manage and control the help desk system regionally, ensuring smooth operations and efficient resolution of issues
- Develop strategies to deliver IT services effectively within the region, aligning with organisational goals and objectives
- Oversee all IT projects in the region from initiation to completion
- Conducted testing on proposed software before deployment
- Ensure timely delivery and adherence to project budgetary constraints
- Diagnose and troubleshoot faulty switches to maintain network reliability and functionality
- Ensure uninterrupted connectivity between sites throughout the region, optimising network performance and minimising downtime
- Enforce compliance with relevant standards and policies, fostering a secure and regulatory-compliant IT environment
- Take charge of managing core business applications, guaranteeing their availability and functionality to support operational needs
- Install, upgrade, and maintain Windows servers to ensure optimal performance and security
- Monitor and optimise server performance, proactively identifying and addressing any issues to maintain efficiency
- Ensure completion of server backups, implement robust backup procedures to safeguard data integrity and availability
Assistant Director: IT
Dept. of Correctional Service
11.2013 - 09.2020
- Managed remote desktop incidents, ensuring swift resolution and minimal disruption to workflow
- Maintained comprehensive control over IT inventory, optimising resource allocation and budget management
- Supervised the process of setting up and installing all IT equipment, guaranteeing seamless integration and functionality
- Provided reports to the executive team on all IT incidents, facilitating informed decision-making and strategic planning
- Directed and supported Help desktop support agents, fostering a collaborative and efficient work environment
- Oversaw both LAN and WAN support operations, ensuring network stability and connectivity across all systems
- Managed patch management procedures, implementing timely updates and security measures to safeguard systems
- Effectively communicated server and system performance metrics to executives, enabling proactive measures to optimise performance and efficiency
- Monitored network performance closely, identifying and addressing any issues promptly to maintain uninterrupted connectivity and productivity
Network Controller
Dept. of Correctional Service
11.2011 - 11.2013
Education
Advanced Diploma - Information Resource Management
UNISA
10.2025
Linux Professional Institute Certification - Administrator
Mecer
01.2020
International Colour Accounting Fundamentals Workshop - undefined
Colour Accounting
01.2019
Operations Management Framework - undefined
National School of Government
01.2019
ITIL Foundation - 2011 Edition
Torque IT
01.2018
Managing Performance in the Public Service - undefined
National School of Government
01.2017
IBM Certified Specialist System x Server Family Technical Support V1 - undefined
IBM
01.2013
CompTIA Network+ Certification - undefined
Bytes People Solutions
01.2013
Microsoft Official Course - undefined
Microsoft Partner
01.2013
National Diploma - Information and Communications Technology
Tshwane University of Technology
01.2010
Matric - undefined
Ngweni Secondary School
01.2004
Skills
IT Infrastructure Management
Certification
Oracle Sparc T4-4
References
On request
PERSONAL INFORMATION
- Nationality: South African
- Driver's License: Code 8
- Criminal Record: None
Timeline
Regional Coordinator: IT
Dept. of Correctional Service
10.2020 - Current
Assistant Director: IT
Dept. of Correctional Service
11.2013 - 09.2020
Network Controller
Dept. of Correctional Service
11.2011 - 11.2013
Linux Professional Institute Certification - Administrator
Mecer
International Colour Accounting Fundamentals Workshop - undefined
Colour Accounting
Operations Management Framework - undefined
National School of Government
ITIL Foundation - 2011 Edition
Torque IT
Managing Performance in the Public Service - undefined
National School of Government
IBM Certified Specialist System x Server Family Technical Support V1 - undefined
IBM
CompTIA Network+ Certification - undefined
Bytes People Solutions
Microsoft Official Course - undefined
Microsoft Partner
National Diploma - Information and Communications Technology
Tshwane University of Technology
Matric - undefined
Ngweni Secondary School
Advanced Diploma - Information Resource Management
UNISA