Musawenkosi Alton Masondo

• Cultivated strong relationships with vendors to maintain and improve levels of customer service.
• Tracked contract performance metrics and reported issues or non-compliance with appropriate stakeholders.
• Established and maintained accurate records of purchases, pricing and payment terms.
• Developed and tracked metrics to measure supplier performance and cost savings.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Generated reports on purchasing activities to support management decisions.
• Worked effectively in fast-paced environments.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
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• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Fielded customer questions to share information about products, availability, and pricing.
• Listened to customer needs and desires to identify and recommend optimal products.
• Prioritized helping customers over completing other routine tasks in store.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Used in-store system to locate inventory and place special orders for customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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