Musawenkosi Mashinini
Branch Manager: Alexandra
Johannesburg,GP
Summary
A warm, kind, authentic leader with commercial working experience in different industries like finance, minerals and Energy and Training. Skilled in leading teams, coaching, facilitation, performance improvement, process improvement, leadership development, self-managing teams, People and culture enhancement, change management, cost and risk management as well as sales and client experience, legal skills such as drafting of contracts , pleas, recoveries and handling negotiations and CCMA processes.
Overview
19
19
years of professional experience
2024
2024
years of post-secondary education
9
9
Certifications
Work History
Cluster Manager Consumer Clients: Alexandra & Alex Mall Branches
Standard Bank
06.2022 - Current
- I Manage overall branch operations including risk management: Financial analysis: Business analysis.
- Responsible for leading a staff complement of 20 people, as well as growing customer base, operational performance, financial performance, and Risk management of the branch.
- Responsible of leading a team that provides solutions to customer problems in the bank and reducing customer complaints to drive desired client experience.
- Provide leadership and overall management of channels like ATMs and other digital platforms.
Manager Branch Consumer Clients: Killarney
Standard Bank
12.2021 - 05.2022
- I was responsible for overall branch operations including risk management: Financial analysis: Business analysis.
- I was responsible for leading a staff complement of 18 people, as well as growing customer base, operational performance, financial performance, and Risk management of the branch.
- I was responsible for leading a team that provides solutions to customer problems in the bank and reducing customer complaints to drive desired client experience.
- Providing leadership and overall management of channels like ATMs and other digital platforms.
Manager Branch Consumer Clients: Bronkhorstspruit
Standard Bank
08.2019 - 11.2021
- I was responsible for overall branch operations including risk management: Financial analysis: Business analysis.
- I was responsible for leading a staff complement of 18 people, as well as growing customer base, operational performance, financial performance, and Risk management of the branch.
- I was responsible of leading a team that provides solutions to customer problems in the bank and reducing customer complaints to drive desired client experience.
- Providing leadership and overall management of channels like ATMs and other digital platforms.
Coach and Business designer: New ways of work
Standard Bank
03.2015 - 07.2019
- Continuous improvement of retail banking processes through obtaining data from customers and synthesize it to redesign new methods that are focusing on the customer needs and fit for purpose.
- Driving change management and adoption of new methods.
- Redesigning process from end-to-end operating model.
- Facilitation and coaching teams using the vanguard methods to create autonomous teams focusing on customer centricity and the utilisation of new methods as well as automation of processes.
- Design client experiences against client value propositions using data from 'what matters to client’s conversation'.
- Involvement in Labs to help them creatively solve for customer problems through rapid prototyping and testing of new methods as we as creating solutions as per what matters to client’s conversations.
Coaching & Engagement Facilitation: Connect Methodology RSA-ROA
Standard Bank
09.2010 - 03.2015
- Accountable for the analysis of business, team and individual performance, identification of gaps, design of corrective measures, and leadership coaching of line management to team leader level.
- To provide Channel with expertise to ensure sustained business results improvements (Operations metrics/ Results improvement).
- Manage and administer the Connect Index Survey Mechanism and provide the relevant survey reporting.
- Provide Guidance with Leadership Engagement roll-out plan and implementation.
- Responsible for leading deployment teams and managing projects in different regions.
- Ensure Business Improvement, performance measurement and stakeholder management.
- Facilitation of Climate creation workshops and leadership connect skills workshop.
Senior Training Coordinator (Mining and Petroleum sector)
Minerals Education and Training Institute
04.2006 - 08.2010
- Organising courses, which involves liaison with lectures, planning course programmes, preparation of course material and organising field trips, coordinating examinations, assignments, and graduations. Mining & Petroleum course for PetroSA, MQA, ENGEN, DME etc.
- Admin including marketing of training courses, advertising in press and mail shots.
- Writing reports at the end of the course.
- Presentations on selected courses.
- Liaison with the MQA (SETA) regarding sponsorships, accreditation and unit standards for courses.
- Assisting the training manager in submitting the work skills plan and the training report.
Education
Bachelor of Laws (LLB) -
UNISA
Legal Practice Course - undefined
University of Pretoria
B-Tech in Human Resources Development - undefined
UNISA
National Diploma in Human Resources - undefined
Vaal University of Technology
Skills
Operations management
Personal Information
- Date of Birth: 07/10/82
- Gender: Male
Certification
License to lead Programme (middle managers), Schuitema
Professional Highlights
- Leading alex cluster from time to step up to right on track rating, 2022
- Leading Bronkhorspruit branch from time to step rating to right on track rating, 2020
- Being a key player in the climate creation workshop and connect projects for Uganda, SWAZILAND, GHANA, and RSA., 2011 - 2019
- Best performer PACE team two years in succession, 2014 & 2015
- Senior Training coordinator handling courses for DME, Shell, ENGEN, Petrosa, and Bakubung projects., 2006 - 2010
Timeline
Cluster Manager Consumer Clients: Alexandra & Alex Mall Branches
Standard Bank
06.2022 - Current
Manager Branch Consumer Clients: Killarney
Standard Bank
12.2021 - 05.2022
Manager Branch Consumer Clients: Bronkhorstspruit
Standard Bank
08.2019 - 11.2021
Coach and Business designer: New ways of work
Standard Bank
03.2015 - 07.2019
Coaching & Engagement Facilitation: Connect Methodology RSA-ROA
Standard Bank
09.2010 - 03.2015
Senior Training Coordinator (Mining and Petroleum sector)
Minerals Education and Training Institute
04.2006 - 08.2010
Legal Practice Course - undefined
University of Pretoria
B-Tech in Human Resources Development - undefined
UNISA
National Diploma in Human Resources - undefined
Vaal University of Technology
Bachelor of Laws (LLB) -
UNISA
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