Musawenkosi Makhalemele Gumede
Administrator
Johannesburg
Summary
Experienced Administrator with strong problem-solving skills, leadership abilities, and a creative touch. Proven track record in client retention and team management. Capable of handling various business needs independently while keeping teams motivated. Enthusiastic about pen, paper, and a good cup of tea, bringing wit and spirit to the workplace.
Overview
13
13
years of professional experience
Work History
Brand Management & Design Consultant
01.2019 - Current
- Assist in managing the company brand portfolio, including oversight of naming strategies, brand name hierarchy.
- Manage documentation of all brand efforts, including naming, design, and visual assets.
Client Liason & Senior Customer Care specialist
Marble Hospitality Group
07.2018 - 03.2025
- Responsible for ensuring premium client experience, servicing at least 800 PAX per day.
- Managing communications with prospective and existing customers.
- Organising & co-ordinating large events for the restaurant.
- Managing over 30 successful events.
- Responsible for managing front house admin
- Managed escalated customer issues with empathy and understanding while maintaining adherence to company policies.
- Provided timely feedback on product issues or trends observed during customer interactions, contributing valuable insights for product improvement efforts.
- Implemented new strategies to reduce average call handling time, contributing to overall efficiency.
- Nurtured long-term client relationships by attentively listening to their needs and offering tailored recommendations for products or services.
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient solutions.
- Championed high standards of professionalism within the team, fostering a culture of excellence and accountability.
Event Coordinator & Concept Designer
WOOSH & The Biz Plug
01.2022 - 05.2022
- Event concept design for SANLAM, WOOSH Co. & The Biz plug.
- Developed Content strategy & event Content Concepts & Mapping
- Coordinated schedules and timelines for events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Creative Consultant / director - brand strategy
Creative Mind Space & Joe Human
01.2016 - 01.2017
- Developed brand profile & strategy in line with brand entity.
- Medium level - Social media management & Marketing.
- Developed Contract strategy & Copy
Sales Coordinator- Team Manager
South Point
01.2015 - 01.2017
- Manage and track project budgets to ensure effective deployment and spend in line with budget.
- Managed a sales team of 10 individuals with 95% success on the sale of apartments.
- Dedicatedly pitch improved sales strategy to improve turn out.
Sales Consultant
Real Promotions
01.2013 - 01.2017
- Drive ground sales for different entities.
- Implement sales strategies.
- Managed teams sold over 10000 units as per contract term.
Legal Administrator & assistant
01.2013 - 01.2015
- Drafting motions, briefs and memorandums.
- Assistant to Head of admin. & head litigator
Education
BSc. - Data Sciences
International University of Applied Sciences
Digital & Strategic Marketing Course - undefined
OXFORD LAB
Skills
- Community Management
- Interpersonal & Group management Skills (conflict resolution, organising)
- SEO Keyword research
- Copywriting
- Visual story-telling
- Social Media Marketing
- Brand &Marketing Strategy
- Critical decision-making
- Organization skills
- Client communication
- Project management
References
- Msimeki, Nkatingi, Founder - CEO, +2782 887 0909, WOOSH
- Selebogo Molefe, Founder & Director, The Biz Plug, +27 605 085 188
- Dino Constatinou, Director of Operations, dino@marblehospitality.com, +27 605 085 188
- Joe Human Nawaya, Director & Founder, me@joehuman.co.za, +27 79 752-6751
- Nyiko Chauke, Marketing Director, Nyiko.chau@gmail.com
- Anathi Sidali, Marketing Manager, +27 817 255 228, Real Promotions.
- Caroline Nair, Senior Attorney, cnair@brooksnluyt.co.za, Brooks & Luyt Attorneys.
- Itumeleng Mahoane, coachitu@coachituacademy.com, +27 84 255 0799
SPEAKING HISTORY
- Over 10 years public speaking & Coaching experience under Coach Itu Academy
- 2010 Junior Debate Championship - SADB
- 2011/12 Provincial Finalist for YCA - Anglo American Public Speaking & Top 3
- 2012/13 Best speaker - RTMC debate tournament
- MC & Host for events since 2014
Timeline
Event Coordinator & Concept Designer
WOOSH & The Biz Plug
01.2022 - 05.2022
Brand Management & Design Consultant
01.2019 - Current
Client Liason & Senior Customer Care specialist
Marble Hospitality Group
07.2018 - 03.2025
Creative Consultant / director - brand strategy
Creative Mind Space & Joe Human
01.2016 - 01.2017
Sales Coordinator- Team Manager
South Point
01.2015 - 01.2017
Sales Consultant
Real Promotions
01.2013 - 01.2017
Legal Administrator & assistant
01.2013 - 01.2015
Digital & Strategic Marketing Course - undefined
OXFORD LAB
BSc. - Data Sciences
International University of Applied Sciences
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