MUSAWENKOSI DLUNGWANA
Marketing
58 Swapo Road, Durban,GP
Summary
Creative and passionate individual with experience in driving growth and launching successful businesses. Skilled in creating and implementing innovative ideas and strategies to deliver products and services that exceed customer expectations. Excels in developing strategic partnerships with investors, corporate partners, and other stakeholders to increase profitability. Excelled in client orientation,fostering robust team collaboration. Dynamic entrepreneur and marketing expert, honed skills in customer retention and brand building.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Mathe Group
01.2025 - Current
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Inspected items and compared against standards to meet regulatory requirements.
- Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Created and maintained several databases to track statistical data.
- Created and revised procedures, checklists and job aids to reduce errors.
ENTREPRENEUR
M& CO ONLINE STORE
07.2021 - Current
RESTAURANT HOSTESS
14TH ON CHARTWELL
09.2022 - 01.2023
- Refined marketing strategies to increase efficiencies
- Worked with marketing team to expand growing business unit into international markets
- Developed and strengthened working relationships with key suppliers, vendors, and industry peers
- Managed website and social media content to ensure accuracy and consistency
- Assisted in serving guests for parties and special functions
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Maintained clean and neat workplace and dining room area
- Conversed with members and guests in outgoing and friendly manner
- Communicated with tact and diplomacy to resolve guest dissatisfaction
- Stocked service areas with supplies to deliver faster service to guests
- Engaged with guests to maximize satisfaction with food and service
- Monitored restaurant activity to determine seating and dining flow
- Answered phone calls to take reservations and address guest questions and concerns
- Processed phone and online orders, keeping food hot and fresh until picked up
Education
DIP - MARKETING
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
NSC MATRIC - undefined
MARIANHILL INDEPENDENT PRIVATE SCHOOL (ST FRANCIS COLLEGE)
Skills
- Client orientation and customer focus
- Listening and communication
- Team collaboration
- Ability to work under pressure
- Ability to work independently
- Handling confidential matters
- Marketing and promotion
- Identifying leads
- Brand building
- Customer relations
- Entrepreneurial personality
- Customer retention
- Data interpretation
- Sampling protocols
- Lab collaboration
Personal Information
- Gender: female
- Nationality: South African
Certification
Health and safety, environmental and basic principals of housekeeping
Timeline
Quality Control Analyst
Mathe Group
01.2025 - Current
RESTAURANT HOSTESS
14TH ON CHARTWELL
09.2022 - 01.2023
ENTREPRENEUR
M& CO ONLINE STORE
07.2021 - Current
NSC MATRIC - undefined
MARIANHILL INDEPENDENT PRIVATE SCHOOL (ST FRANCIS COLLEGE)
DIP - MARKETING
MANGOSUTHU UNIVERSITY OF TECHNOLOGY
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