Musawenkosi Bhebhe
ICT Facilitator
Johannesburg
Summary
Dynamic ICT Facilitator with a proven track record at Global Computing, enhancing program effectiveness and participant engagement through strategic planning and exceptional facilitation techniques. Skilled in project management and relationship building, adept at creating interactive learning environments and improving administrative processes. Demonstrates a strong ability to manage time, collaborate with teams, and communicate effectively.
Overview
3
3
years of professional experience
Work History
ICT Facilitator
Global Computing
04.2024 - Current
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Administrative Assistant
Bk Properties And Security
05.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
Receptionist
Bk Properties And Security
04.2021 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
Education
Diploma - Information Technology in Software Development
Rosebank College
Johannesburg, South Africa 04.2001 -
Higher Certificate (NQF 5) - Information Technology in Systems Development
Fachs College
Johannesburg, South Africa 04.2001 -
High School Diploma -
Willowmead Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Facilitation Techniques
Strategic Planning
Project Management
Staff Management
Data Analysis
Time Management
Teamwork and Collaboration
Written Communication
Relationship Building
Timeline
ICT Facilitator
Global Computing
04.2024 - Current
Administrative Assistant
Bk Properties And Security
05.2023 - 05.2024
Receptionist
Bk Properties And Security
04.2021 - 04.2023
Diploma - Information Technology in Software Development
Rosebank College
04.2001 -
Higher Certificate (NQF 5) - Information Technology in Systems Development
Fachs College
04.2001 -
High School Diploma -
Willowmead Secondary School
04.2001 -