Musa Ngobeni
Systems Analyst
33 8th Road, Benoni
Summary
Results-driven professional prepared for responsibilities of systems analysis role. Brings valuable experience in optimizing system performance and delivering impactful solutions. Known for effective collaboration with cross-functional teams and adaptability to evolving project demands. Skills include troubleshooting, improving IT systems, providing technical support, managing networks and servers, and ensuring system security and uptime.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Systems Analyst
HCL Technologies
03.2021 - 03.2026
- Provided technical support to end-users (Remote and In-Person) and resolve hardware/software issues.
- Administer and troubleshoot network devices, ensuring optimal performance (Gateways, Switches, Access Points, Firewall Basics).
- Manage Active Directory, Microsoft 365, and cloud-based services.
- Server operations (Backup, Cloud, Group Policies, Hyper-V, DNS & DHCP)
- Implemented IT security best practices, including antivirus and firewalls.
- Performed systems upgrades, migrations, and IT infrastructure improvements.
- Document issues and resolutions in ticketing systems.
- Install, configure, and maintain hardware, software, and peripherals.
- Printer troubleshooting and Solutions.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team's workflow.
IT Technician Intern
E-Bitz Electronics Engineering Solutions
04.2019 - 05.2020
- Conducted electronic hardware testing and assembly, ensuring optimal performance and quality standards.
- Developed and implemented firmware for electronic and network-related devices, enhancing functionality and reliability.
- Led prototyping and design processes, utilizing a diverse skill set to develop innovative solutions.
- Performed site installations and monitoring, ensuring seamless deployment and ongoing system performance.
Education
National Diploma - Computer Systems Engineering
Tshwane University of Technology
Pretoria05-2020
National Senior Certificate - Sciences
Tsosoloso Ya Afrika Secondary School
Midrand, South Africa01-2015
Skills
Operating Systems: Windows Server, Windows OS, macOS
Networking: TCP/IP, DNS, DHCP, VPN, Firewall Configuration
Hardware & Software Troubleshooting
Active Directory & Microsoft 365 Administration
IT Security & Data Protection
Certification
Microsoft Certified: Azure Administrator Associate
Timeline
Cisco: Introduction to Cyber Security, Endpoint Security.
09-2025
CompTIA: A+
07-2025
Microsoft Certified: Azure Administrator Associate
03-2025
Systems Analyst
HCL Technologies
03.2021 - 03.2026
IT Technician Intern
E-Bitz Electronics Engineering Solutions
04.2019 - 05.2020
National Diploma - Computer Systems Engineering
Tshwane University of Technology
National Senior Certificate - Sciences
Tsosoloso Ya Afrika Secondary School