Musa Mbali
Communication Specialist Intern
Cape Town
Summary
Actively engaged in crafting and executing strategic communication plans and campaigns that span both traditional and digital media landscapes. Support the internal communication function, ensuring effective and consistent messaging across the organization
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Communication Specialist intern
Astron Energy
01.2023 - Current
- Coordinate team meetings and workshops, ensuring seamless agenda management, material distribution, and detailed documentation for effective action and follow-up
- Enhance internal communications by partnering with Communications Advisor to craft impactful content and engaging stakeholders for valuable insights
- Execution of internal events, boosting employee engagement and fostering cohesive corporate culture
- Manage and update corporate website and social media platforms, ensuring vibrant and consistent digital corporate presence
- Develop and implement communication strategies for employee initiatives, boosting morale and driving participation
- Process requests for donations and sponsorships with focus on aligning with company's corporate social responsibility objectives
- Create and curate newsletter content to effectively communicate company updates and stories to broad audience
Academic Tutor
University of the Western Cape
02.2022 - 12.2022
- Delivered tailored subject-specific guidance to students, adapting to diverse learning preferences through drop-in support
- Fostered professional and respectful atmosphere, promoting inclusive learning environment
- Engaged in ongoing professional development to enhance tutoring techniques and effectiveness
- Cultivated cultural awareness and critical reflection skills, providing targeted feedback for continuous improvement
- Developed instructional resources to clarify and reinforce key concepts in tutoring sessions
- Advocated for academic excellence and integrity, motivating students to achieve and uphold high standards.
Team lead
TruCape
01.2022 - 08.2022
- Enhanced customer satisfaction by fostering strong relationships, demonstrating empathy, and delivering tailored solutions
- Boosted sales performance by identifying client requirements and advocating relevant products to meet both individual and team goals
- Led sales team with clarity, offering guidance, mentorship, and professional growth opportunities to sales staff
- Expertly handled intricate customer escalations, ensuring frontline associates were well-prepared to address client issues effectively.
Virtual Customer Service Agent
Amazon
10.2021 - 12.2021
- Efficiently handled high-volume inbound calls with prompt resolution
- Expertly addressed and resolved customer issues, ensuring swift and satisfactory solutions
- Fostered enduring trust through transparent and engaging communication
- Delivered precise and comprehensive information utilizing appropriate methods and tools
- Adhered to established communication protocols, guidelines, and policies.
Sales agent
TruCape
01.2021 - 09.2021
- Effectively showcased and demonstrated product features, fostering compelling product image to engage potential customers
- Provided insightful information on products/services, enhancing consumer understanding and interest
- Cultivated positive brand image, steering consumer preference towards offerings
- Distributed product samples strategically, unlocking new sales avenues and opportunities.
Education
Bachelor of Arts Honours: Linguistics -
University of The Western Cape
Cape Town 01.2022 - 12.2022
Bachelor of Arts -
University of The Western Cape
Cape Town 01.2019 - 12.2021
Skills
Excellent written and verbal communication skillsundefined
References
- Astron Energy, Tshepiso Titipana, 076 433 274
- University of the Western Cape, D.Platen, 083 411 0099
- TruCape, N. Vikilahle, 073 208 1238
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Have I not commanded you? Be strong and courageous. Do not be afraid; do not be discouraged, for the LORD your God will be with you wherever you.
Joshua 1:9
Timeline
Communication Specialist intern
Astron Energy
01.2023 - Current
Academic Tutor
University of the Western Cape
02.2022 - 12.2022
Bachelor of Arts Honours: Linguistics -
University of The Western Cape
01.2022 - 12.2022
Team lead
TruCape
01.2022 - 08.2022
Virtual Customer Service Agent
Amazon
10.2021 - 12.2021
Sales agent
TruCape
01.2021 - 09.2021
Bachelor of Arts -
University of The Western Cape
01.2019 - 12.2021
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