Musa Khosa
Restaurant / Assistant Lodge Manager
Acornhoek
Summary
Experienced hospitality professional with a strong background in managing lodge front of house and food and beverage operations. Skilled in team leadership, customer service excellence, and operational efficiency, committed to delivering memorable guest experiences in unique and remote environments.
Overview
16
16
years of professional experience
5
5
Languages
Work History
Restaurant Manager
Qwabi Game Reserve Babohi Lodge
10.2025 - Current
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with vendors, negotiating favorable pricing agreements that benefited the bottom line.
- Monitored employee performance closely for areas of improvement; provided constructive feedback as necessary.
- Assisted in refining restaurant policies and procedures to facilitate smoother operations and enhanced customer satisfaction.
- Streamlined daily operations by efficiently managing inventory and maintaining proper stock levels.
- Collaborated with kitchen staff to expedite orders accurately and efficiently during peak hours.
- Implemented cost-saving measures through waste reduction strategies, leading to improved profit margins for the establishment.
- Assisted in the development of new menu items, contributing to increased customer interest and repeat business.
- Trained new employees on restaurant policies, procedures, and customer service expectations for a seamless transition into the team.
- Contributed to a positive work environment by fostering open communication channels between management and staff members as well as encouraging teamwork among colleagues.
Front of House Manager / Assistant Camp Manager
Motswari Geiger's Camp & Motswari African Retreat
03.2024 - Current
- Managed daily front of house operations to ensure exceptional guest experiences and seamless service in a Lodge environment.
- Trained, supervised, and motivated a team of front of house staff to maintain high standards of customer service.
- Handled guest complaints and resolved issues promptly, enhancing overall customer retention and positive reviews.
- Collaborated with kitchen and front of house teams to coordinate smooth service during peak hours and special events. (Bush Activities)
- Coordinated with housekeeping and maintenance teams to ensure the lodge’s front of house area was welcoming and well-maintained for guests.
- Developed and implemented front of house operational protocols tailored to the unique lodge environment, improving efficiency and guest satisfaction.
Food and Beverage Manager
Kapama Karula Lodge
07.2022 - 02.2024
- Oversaw daily food and beverage operations ensuring compliance with health and safety standards in a lodge setting.
- Managed inventory, procurement, and vendor relationships to optimize cost control and reduce waste.
- Led, trained, and motivated the food and beverage team to deliver exceptional service and achieve high customer satisfaction.
- Coordinated with front of house and kitchen teams to ensure seamless service during peak periods and special events.
- Analyzed financial reports and implemented strategies to increase profitability while maintaining quality standards.
- Developed and maintained strong supplier partnerships to ensure quality and timely delivery of food and beverage products in a remote lodge setting.
Food and Beverage Supervisor
Motswari Main Lodge
06.2020 - 06.2022
- Supervised daily food and beverage operations to ensure high-quality service and guest satisfaction in a lodge environment.
- Trained and led a team of food and beverage staff, fostering a customer-focused culture and continuous professional development.
- Collaborated with kitchen and front of house teams to coordinate efficient service during peak times and special events.
- Implemented health and safety standards in compliance with regulations, ensuring a safe and clean working environment.
- Developed and enforced food and beverage operational protocols to enhance efficiency and ensure compliance with safety and quality standards in a remote lodge environment.
Foo and Beverage Stock Controller
Motswari Main Lodge
10.2017 - 05.2020
- Managed and maintained accurate stock levels of food and beverage items to prevent shortages and overstock situations in a lodge environment.
- Monitored and controlled stock rotation to minimize waste and ensure freshness of all perishable and non-perishable goods.
- Coordinated with suppliers to schedule timely deliveries, ensuring uninterrupted availability of essential food and beverage supplies.
- Collaborated with the food and beverage teams to forecast demand and adjust stock orders accordingly for peak periods and special events.
Waiter and Barman
Motswari Main Lodge
03.2014 - 09.2017
- Provided attentive and friendly waiter and barman service to guests, ensuring prompt order taking and accurate delivery of food and drinks.
- Maintained a clean and organized bar area, including stock management and preparation of beverage supplies for a lodge environment.
- Prepared and served a variety of cocktails, wines, and beverages while complying with responsible alcohol service regulations.
- Managed guest interactions with a focus on personalized service to enhance the overall guest experience and encourage repeat visits.
- Assisted in inventory control and restocking of bar and dining supplies to support smooth operational flow during busy service hours.
Butler
Kapama Karula Lodge
08.2010 - 02.2014
- Provided personalized in-room and guest services, ensuring discreet and attentive assistance tailored to individual preferences in a luxury lodge setting.
- Organized and executed private dining and special events for guests, collaborating with kitchen and service teams to deliver flawless service.
- Maintained the highest standards of cleanliness and organization in guest suites and common areas, ensuring a pristine environment at all times.
- Handled confidential guest requests and anticipated needs proactively, enhancing overall guest satisfaction and loyalty.
Education
Hotel Management - undefined
Oxbridge Academy
Online05.2025
Wine 101 Course - undefined
Beverage Intelligence University
Online06.2023
Bar 101 Course - undefined
Beverage Intelligence University
online06.2023
Computer Literacy - undefined
Avuxeni academy
Hoedspruit08.2015
Grade 12 - undefined
Phendulani High School
Acornhoek12.2009
Computer Literacy - undefined
Arise Business Collage
Acornhoek10.2008
Skills
Team Leadership
Customer Service
Conflict Resolution
Operational Management
Inventory Management
Cost Control
Staff Training
Financial Analysis
Quality Assurance
Event Coordination
Cross-Department Coordination
References
- Daniel, Jacobs, Motswari General Manager, gm@motswari.co.za, 0842507644, Motswari, Hoedspruit
- Ofentse, Mmope, Motswari Operations Manager, operations@motswari.co.za, 0825844722, Motswari, Hoedspruit
- Andries, Jamneck, Kapama Karula Lodge Manager, andries.jamneck@kapama.com, 0828707679, Kapama Karula Lodge
- Advise, Mathebula, Kapama Karula Lodge Assistant Manager, advise.mathebula@kapama.com, 0766576746, Kapama Karula Lodge
- Neil, Steedman, Former Motswari General Manager, 0719573304, Motswari, Hoedspruit
- Grant, Anderson, Former Motswari General Manager, 0716719018, Motswari, Hoedspruit
- Roxanne, Jones, Former Motswari Food and Beverage Manager, 0836888155, Motswari
Interests
Bird Watching, Sports
Internships
- Student front of house
- Motswari Main Lodge, Hoedspruit
- Feb 2010 - Jul 2010
- Assisted in coordinating guest check-in and seating arrangements to maximize efficiency during high occupancy periods in a lodge setting.
- Engaged with guests to provide personalized greetings and information about lodge amenities and local attractions, enhancing guest experience.
- Collaborated with the activity coordinators to facilitate smooth transitions for guests participating in bush activities and special excursions.
- Maintained the organization and presentation of the reception area, ensuring a welcoming and professional environment for incoming guests.
Timeline
Restaurant Manager
Qwabi Game Reserve Babohi Lodge
10.2025 - Current
Front of House Manager / Assistant Camp Manager
Motswari Geiger's Camp & Motswari African Retreat
03.2024 - Current
Food and Beverage Manager
Kapama Karula Lodge
07.2022 - 02.2024
Food and Beverage Supervisor
Motswari Main Lodge
06.2020 - 06.2022
Foo and Beverage Stock Controller
Motswari Main Lodge
10.2017 - 05.2020
Waiter and Barman
Motswari Main Lodge
03.2014 - 09.2017
Butler
Kapama Karula Lodge
08.2010 - 02.2014
Hotel Management - undefined
Oxbridge Academy
Wine 101 Course - undefined
Beverage Intelligence University
Bar 101 Course - undefined
Beverage Intelligence University
Computer Literacy - undefined
Avuxeni academy
Grade 12 - undefined
Phendulani High School
Computer Literacy - undefined
Arise Business Collage