MURIEL R JANSEN
42 Violet Street, Heidedal, Bloemfonten,South Africa
Summary
Dynamic and highly experienced administrative professional with more than 20 years of experience in sales & marketing, reception, customer service, office administration, sales support, fleet management, logistics coordination, stakeholder engagement. Proven ability to manage busy office environments, build strong client relationships, support executives and deliver exceptional customer service. Strong systems knowledge including SAP, CRM, Sage, Syspro and Xero. Experienced in driving sales growth and crafting impactful marketing strategies. Creative thinker with knack for developing innovative campaigns that engage target audiences. Proven track record in building strong client relationships and leading cross-functional teams to success.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Sales and Marketing Manager
Udynet
Bloemfontein , South Africa
02.2026 - Current
- Developed marketing campaigns, managed client relationships, coordinated community outreach, maintained online presence, and supported business growth initiatives.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Organised and represented the company at industry events, exhibitions, and trade shows to network and build relationships.
- Implemented detailed sales and marketing tactical action plan, detailing key initiatives to drive sales performance.
- Managed customer relationship management CRM system, ensuring accurate data collection and analysis for targeted marketing.
- Maintained outstanding and loyal relationships with existing customers by sending discounts, deals and loyalty rewards through email.
- Managed planning, implementing and monitoring of budgets within all marketing projects and campaigns.
- Negotiated contracts with suppliers and service providers to secure cost-effective marketing solutions.
- Managed the development of successful marketing plans, designing to increase sales, membership sign-ups and market awareness.
- Used CRM databases to assess market and buying trends with existing customers, using data to increase sales and send newsletters to target customers.
Account Executive
Central Media Group
Bloemfontein, South Africa
06.2022 - 07.2023
- Managed advertising sales, cold calling, client acquisition, proposal preparation, networking events, and account management.
- Developed team communications and information for meetings.
- Planned and executed new strategies to increase sales.
- Updated databases while complying with GDPR regulations.
- Managed bookings to optimise team availability.
- Do cold calling everyday
- Achieved service time and quality targets.
- Thrived in fast-paced environment with energy and enthusiasm.
- Attending activities, functions and networking with clients
- Attending trade shows and conferences to maintain up to date knowledge and network with industry contacts
- Sales proposals and complete contracts
- Maintain 24/7 availability for customer questions and concerns
- Plan and organize routes within territory to maximize efficiency and time in the field
Receptionist & Admin Clerk
DEFY
Bloemfontein , South Africa
07.2021 - 05.2022
- Processed SAP transactions, supplier invoices, customer payments, switchboard operations, and customer service administration.
- Welcomed guests and clients in a friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying them to personnel to support timely communication.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
Fleet and Logistics Administrator
SABC
Bloemfontein , South Africa
11.2018 - 12.2020
- Managed fleet bookings, vehicle maintenance, fuel reconciliation, contracts, transport operations, and SAP administration.
- Provided day-to-day administrative support to logistics teams, enabling improved office efficiency.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Developed and maintained an organised filing system for all logistics documents, including purchase orders and delivery receipts.
- Booking fleet vehicles in and out on sap
- Complete all documentation in the event of accidents and forward them to the internal insurance department
- Monitor and ensure fleet operation follow the road traffic act and regulations
- Maintain electronic database of km, registrations, inspections and maintenance of fleet management
- Captured all fleet vehicle bookings on sap and filled them accordingly
- Booked vehicle services at dealerships
- Arrange fleets and fleet operational staff to provide support to the transport department
- Monitor fuel consumption and reconcile fuel cards expenses for all vehicle and drivers
- Incharge of the afterhours transport staff payments
- Incharge of the afterhours transport contract renewals
- Maintain fleet vehicle key register
- Incharge of the cleaning staff and their services
- Incharge of cleaning companies service contracts are updated and renewed
Sales Administrator
SABC
Bloemfontein , South Africa
09.2016 - 11.2018
- Coordinated advertising bookings, lead generation, sales reports, client communication, and office administration.
- Handled customer enquiries, offering product advice, and resolving issues to maintain satisfaction.
- Resolved customer issues and complaints with quick-thinking, problem-solving.
- Processed invoices, credit notes, and payments, ensuring accurate financial records.
- Updated and maintained sales and customer records to facilitate smooth delivery processes.
- Managed daily sales reports, updating records and tracking performance against targets.
- Coordinated with sales team to process customer orders accurately and efficiently.
Receptionist & Personal Assistant
SABC
Bloemfontein , South Africa
02.2008 - 08.2016
- Managed executive support, travel arrangements, switchboard operations, SAP purchasing and event coordination.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors, and members of the public.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
Receptionist
Rossouw and Conradie Attorneys
Bloemfontein, South Africa
12.2006 - 01.2008
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained a clean and orderly reception area to impress and welcome visitors.
- Answered and directed incoming calls to relevant staff members using a multi-line telephone system.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Cleaned reception area regularly to maintain professional appearance.
Receptionist & Administrator
Property House Group
Bloemfontein, South Africa
02.2006 - 12.2006
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Handled the filling for the office
- Ordered stationary and refreshments for the office
- Received all petty cash and cheque payments
- Processed invoices and receipts
- Taking minutes in meetings and distribting them to all
- Types letters for the staff as required or needed
- Made appointments for all managers
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Kept reception well-stocked with reading materials, informational pamphlets and important forms.
Registration Clerk & Receptionist
MIBCO
Bloemfontein, South Africa
11.2003 - 02.2006
- Handled the switchboard
- Send and received faxes and mail
- Received petty pash and payments
- Handled the registration of all medical aid fund members
- Handled the registration of all pension fund members
- Opened new files for new customers
- Captured montly reports
- Captured all inspection reports and files
- Typed all referrals and letters
- Handled all 6 agents correspondence
- Handled all 6 agents day to day schedule and weekly planning
- Handled all walk-in complaints
- Take minutes in meetings and distributing
Education
NVQ Level 4 - Practical Labour Law
Bruniquel and Associates
Johannesburg 09.2015 - 09.2016
Grade 12 - High School
Dr. Blok Secondary School
Bloemfontein 01.1995 - 12.1999
Skills
- Communication skills
- Interpersonal skills
- Verbal and Written skills
- Negotiation skills
- Multitasking skills
- Good listening skills
- Problem solving skills
- Computer skills
- Sales skills
- Customer service skills
- Marketing strategies
- Digital marketing
- Social media marketing
- Networking skills
- Event coordination
- Lead generation
- B2B sales expertise
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Certification
- Public Relations
- Frontline Stakeholders
- Conflict Management
Software Knowledge
- SAP
- SAGE
- XERO
- LIBRA
- SYSPRO
- SERVCRAFT
- CRM COLORADO
- HOTKEY
- LEGAL SUITE
- CANVA
- MICROSOFT
Core Competencies
- Reception & Front Office Management
- Customer Service
- Sales Administration
- Marketing Support
- Fleet Administration
- Office Management
- Data Capturing
- Event Coordination
- Executive Assistance
- Switchboard Operations
- Stakeholder Engagement
- Report Preparation
References
Larry Smith
Udynet - 078 991 3259
Valencia van der Merwe
Central Media Group - 081 433 6674
Andre Nel
Defy - 071 623 9522
Neels Taute
SABC - 082 336 6839
Antoinette de Vos
SABC - 083 407 1501
Hobbies and interests
- Reading
- Listening to music
- Watching sports (rugby)
- Spending time with my kids
Timeline
Sales and Marketing Manager
Udynet
02.2026 - Current
Account Executive
Central Media Group
06.2022 - 07.2023
Receptionist & Admin Clerk
DEFY
07.2021 - 05.2022
Fleet and Logistics Administrator
SABC
11.2018 - 12.2020
Sales Administrator
SABC
09.2016 - 11.2018
NVQ Level 4 - Practical Labour Law
Bruniquel and Associates
09.2015 - 09.2016
Receptionist & Personal Assistant
SABC
02.2008 - 08.2016
Receptionist
Rossouw and Conradie Attorneys
12.2006 - 01.2008
Receptionist & Administrator
Property House Group
02.2006 - 12.2006
Registration Clerk & Receptionist
MIBCO
11.2003 - 02.2006
Grade 12 - High School
Dr. Blok Secondary School
01.1995 - 12.1999