MUNZHEDZI NELLY DIVHULA

• Create awareness amongst Customer Service and Hosting staff of control measures to prevent theft and fraud.
• Ensure that staff are aware and comply with the Code of Banking Practise and Legislation
• Ensure positive branch assurance outcome, ensure adherence to cash limits as well as cash management and control expenditure
• Coach team members on all processes and controls that they have execute in their daily work
• Test a sample of activities on a weekly basis to see if control requirements are being adhered to
• Identify losses due to processing errors or internal fraud in the branch. Escalate to the branch manager and provide all the required information to allow logging of the risk and loss events. Participate in the investigations
• Remind the team of their compliance requirements
• Schedule new employees for compliance training within the prescribed timelines
• Explain the requirements for Business Continuity to team members
• Make team members aware of all changes to policies, processes and procedures
• Control the retrieval and distribution of information to allow customer service staff to make quick decisions when encountering complex enquiries. Handle escalated enquiries
• Monitor the submission of clear understandable instructions to group support functions to ensure quick response time
• Make use of the Customer Care Process for customer complaints as well as compliments
• Track the service performance of the branch
• Ensure that staff adhere to Absa's corporate image standards
• Minimize complaints by providing a professional and high quality service to customers
• Ensure that hosts are skilled and knowledgeable
• Ensure that staff forward leads to maximise sales
• Monitor and control the leads process
• Encourage staff to promote the use of alternative delivery solutions channels to costumers
• Implement the prescribed process to ensure the recovery of all fees in terms of the pricing manual
• Perform people management functions, including but not limited to: 1. work force and recruitment demand planning.

2. Recruitment

3. Talent management and succession planning

4. Mentoring and coaching

5. Management of discipline and grievances

6. Performance development

7. Reward and recognition management

8. Training and development

• Review and update the department's organization structure and role profiles regularly
• Ensure that Code of Good Practice targets are met
• Ensure satisfactory service delivery and equal distribution of workloads
• Ensure compliance to Absa policies, legislation and regulations and that all staff compliance training and attestations are in place
• Load and balancing ATM's
• Balancing month end reconciliation on branch accounts.

• Manage expenditure and implement cost saving measures
• Maintain Occupational Health and Safety
• Drawing and actioning of daily listings
• Maintenance of branch mandate
• Control of general ledger accounts
• Ordering stationery
• Co-ordinate of training agreements scheduling of staff
• Maintain mailing station function
• Maintain asset register
• Relieve switchboard
• Relieve sales support
• 2nd tier checking
• Typing minutes
• Manage complain and compliment logged on the system
• Second in charge to the Branch Manager

• Manage expenditure and implement cost saving measures
• Maintain Occupational Health and Safety
• Drawing and actioning of daily listings
• Maintenance of branch mandate
• Control of general ledger accounts
• Ordering stationery
• Co-ordinate of training agreements scheduling of staff
• Maintain mailing station function
• Maintain asset register
• Relieve switchboard
• Relieve sales support
• 2nd tier checking
• Typing minutes
• Manage complain and compliment logged on the system
• Second in charge to the Branch Manager

• Assist sales manage
• Control attendance register
• To ensure that all faulty applications are corrected and sent back to Asset Processing Centre
• Ensure that all applications completed by consultant are sent off to Group Admin
• Filing and retrieval of complaints
• To provide administrative support to the consultant
• To make follow up on approved credit cards
• To update branch sales sales score board
• To capture loan applications on the system
• Co-ordinate leads from other SBU's
• To confirm customer acceptance screening application

• General Administrative and secretarial support to Broker
• Typing
• Making appointment
• Filing

• General administrative and secretarial support to the Doctor
• Typing
• Making appointment and arrange meetings
• Ordering stationery
• Receiving and dispatch of income and outgoing mail
• Responsible for daily banking
• Managing receipt book
• Balancing cash book
• Managing switchboard
• Responsible for submitting claims to medical aid