Mundia Kaunda
Mulenga
Kempton-park
Summary
With a proven track record at Schweppes Zimbabwe LTD, I excel in digital marketing and event planning, enhancing brand exposure and customer engagement. My expertise in competitive analysis and a customer service-oriented approach have significantly contributed to achieving strategic growth and high customer satisfaction rates.
Overview
22
22
years of professional experience
1
1
Language
Work History
Marketing Executive
PmBusinessCase
08.2021 - Current
- Planned and executed events and marketing programs to increase qualified leads.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Customer Service Representative
AECI Water
11.2018 - 08.2020
- I have successfully managed a portfolio spanning six African countries, overseeing monthly sales exceeding approximately ZAR3,000,000.
- I managed the intricate realm of export documentation, ensuring compliance with SADC regulations by acquiring SADC certificates for countries within the region.
- Seeking and assessing transportation quotations from various providers, I made informed choices to benefit our clients. I meticulously organized deliveries for both road and sea freight, maintaining a smooth logistics process.
- In addition, I handled the invoicing of export sales once the orders were successfully delivered to customers and managed transport payments for all export shipments, encompassing both sea and road freight.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Receptionist Administrator
Kapele Freight
08.2010 - 08.2010
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Administrative Assistant
Trysome Auto Electrical
08.2009 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Executive Assistant
Astra Paints
01.2007 - 03.2008
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Facilitated cross-functional team collaboration in the creation of integrated marketing campaigns that drove customer acquisition and retention goals.
- Played a key role in coordinating partnerships with external agencies/vendors ensuring smooth execution of various outsourced projects.
- Collaborated with sales teams to create effective promotional materials that increased conversion rates.
Executive Marketing Assistant
Schweppes Zimbabwe LTD
02.2003 - 12.2006
- I began my journey as a Front Office Administrator and steadily climbed the ranks to the position of Personal Assistant (PA). My roles encompassed various areas, including diary management, general office administration, coordination of export sales and distribution, as well as the proficient generation of proforma invoices utilizing Navision.
- I also provided essential banking and administrative support, and handled switchboard operations with professionalism.
- Assisted executive leadership in preparing impactful presentations for board meetings or investor pitches.
- Contributed to the development of annual reports highlighting company achievements, financials data, and overall performance metrics.
- Coordinated successful trade shows and events, increasing brand exposure and generating valuable leads for sales teams.
- Managed internal communications initiatives to ensure consistent messaging across departments.
Education
Bachelor of Science - Marketing Management
IMM Graduate School of Marketing
Johannesburg, South Africa 04.2001 -
Skills
Marketing plan development
Sales promotions
Social media engagement
Digital marketing
Customer Service-oriented
Competitive analysis
Recruitment and hiring
Project management
Branding
Event planning
Social media
Special events planning
Timeline
Marketing Executive
PmBusinessCase
08.2021 - Current
Customer Service Representative
AECI Water
11.2018 - 08.2020
Receptionist Administrator
Kapele Freight
08.2010 - 08.2010
Administrative Assistant
Trysome Auto Electrical
08.2009 - 01.2010
Executive Assistant
Astra Paints
01.2007 - 03.2008
Executive Marketing Assistant
Schweppes Zimbabwe LTD
02.2003 - 12.2006
Bachelor of Science - Marketing Management
IMM Graduate School of Marketing
04.2001 -