Summary
Overview
Work History
Education
Skills
Timeline
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Mulinda Makuvhile

Mulinda Makuvhile

Insurance Consultant
JOHANNESBURG

Summary

  • Driven Claims handler and customer service professional with insurance agency experience. Decisive negotiator and salesperson.
  • Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate all systems. Effective at operating within any regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Overview

1
1
year of professional experience
5
5
Languages

Work History

Claims Handler

Hallmark Risk And Financial Servies
02.2023 - Current
  • ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders.
  • Continuously monitored claim status updates, ensuring prompt notification of any changes to relevant parties involved.
  • Improved claim resolution efficiency by streamlining processes and implementing best practices.
  • Communicated effectively with clients throughout the entire claims process, ensuring transparency and understanding at each stage.
  • Reduced claims processing time for quicker client reimbursement through effective prioritization and workload management.
  • Worked closely with legal teams on litigated claims, contributing to favorable outcomes for all parties involved.
  • Assisted clients in obtaining necessary documentation needed for their claim, expediting the process and reducing frustration.

Customer Care Representative

Hallmark Risk And Finacial Services
02.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.

Underwriter

Hallmar Risk And Financial Sercives
02.2023 - Current
  • Improved customer relations by providing timely responses to inquiries and addressing concerns promptly.
  • Maintained compliance with industry regulations and company guidelines during all underwriting activities.
  • Improved risk assessment accuracy by conducting thorough investigations and evaluating insurance applications.
  • Streamlined underwriting processes, resulting in faster turnaround times for clients seeking coverage.

Broker Sales Representative

Hallmark Risk And Finacial Services
02.2023 - Current
  • Assisted in training new hires on brokerage policies and procedures, contributing to a skilled workforce within the organization.
  • Streamlined office operations by implementing efficient workflow processes, improving overall productivity.
  • Boosted client satisfaction by providing tailored investment advice and promptly addressing concerns.
  • Enhanced client relationships by conducting regular follow-ups and providing personalized financial solutions.
  • Increased sales revenue by identifying prospective customers and presenting compelling product offerings.


Education

Vuwani Secondary School
Soweto, South Africa
04.2001 -

NQF Level 4 150 Credits - Short Term Insurance

FAISIT
Centurion, South Africa
04.2001 -

Skills

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Timeline

Claims Handler

Hallmark Risk And Financial Servies
02.2023 - Current

Customer Care Representative

Hallmark Risk And Finacial Services
02.2023 - Current

Underwriter

Hallmar Risk And Financial Sercives
02.2023 - Current

Broker Sales Representative

Hallmark Risk And Finacial Services
02.2023 - Current

Vuwani Secondary School
04.2001 -

NQF Level 4 150 Credits - Short Term Insurance

FAISIT
04.2001 -

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Mulinda MakuvhileInsurance Consultant