Mulenga Nalumbwe Mwaluputa
Lusaka
Summary
Accomplished in streamlining operations for Builders Warehouse and Pick n Pay Zambia, I excel in Vendor Management and Team Development. My expertise in discrepancy resolution and fostering professional growth among staff has significantly enhanced operational efficiency. Achievements include implementing cost-saving strategies and improving customer satisfaction through effective management practices.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receiving Manager
Builders Warehouse
Lusaka
09.2020 - Current
- Managing receiving procedures.
- Ensure smooth movement of stock to the sales floor.
- Managing Stock Transfer Orders (STO).
- Managing inventory of storage locations.
- Manage SAP reports and document flow.
- Ensure that security procedures are enforced and maintained.
- Manage the receiving team lead, and manage and develop people.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated with vendors regarding shipping schedules and delivery expectations.
Dispatch Manager
Builders Warehouse
06.2018 - 08.2020
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
Administration Manager
Pick n Pay Zambia
Lusaka
09.2014 - 08.2017
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented cost-saving strategies across all departments that resulted in significant savings over time.
- Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
- Organized and maintained documents, files and records.
- Oversee store stock repairs and maintenance.
- Resolved complex problems related to administrative processes in a timely manner.
- Audit the cash office and frontline
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Manager Trainee
Pick n Pay Zambia
Lusaka
05.2013 - 08.2014
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels in order to maintain optimal stock levels at all times.
- Monitored inventory levels and assisted in supply chain management activities.
- Engaged in customer service initiatives to improve client satisfaction levels.
- Collaborated with senior management on strategies for improving operational efficiency across the organization.
- Learned business from ground-up to fully understand every operational facet and contribute to long-term corporate success.
Cash Office Clerk
Pick n Pay Zambia
Lusaka
03.2011 - 04.2013
- Monitored inventory levels of supplies used in the Cash Office area, such as deposit slips, receipt books, and change.
- Performed daily deposits into bank accounts as per store policy.
- Checked postings and documents for correctness, accuracy and proper coding.
- Balanced daily cash register totals to ensure accuracy of transactions.
- Classified and summarized financial data to compile and enter in financial records
- Reported any suspicious activity or theft immediately to management team.
- Issued changes due to cashiers accurately and timely.
- Reconciled discrepancies between physical count of funds versus computerized records.
- Reconciled computer reports with manually maintained ledgers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Provided support to other departments when needed regarding cashiering functions.
Accounts Assistant
York Partners legal Practitioners
Ndola
04.2009 - 05.2010
- Received and recorded cash, checks and transfers.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Ensured accuracy of data entry into accounting systems by verifying documents against source information.
- Performed credit checks and follow-up payments.
- Received payments from customers via cash, check and credit cards to pay company invoices.
Education
DIPLOMA IN FINANCIAL ADMINISTRATION -
ZIBCT
ZAMBIA09-2009
HELLEN KAUNDA SECONDARY SCHOOL
KITWE ZAMBIA12-2005
ZICA DIPLOMA 2 -
ZICA
ZambiaSkills
- Vendor Return Management
- Team Development
- Vendor Management
- Discrepancy Resolution
Languages
English
First Language
Accomplishments
- Awarded with a ready to serve certificate
Certification
- Diploma in Financial Administration.
- Zica Diploma in accountancy level 1 and currently studing Level 2
Timeline
Receiving Manager
Builders Warehouse
09.2020 - Current
Dispatch Manager
Builders Warehouse
06.2018 - 08.2020
Administration Manager
Pick n Pay Zambia
09.2014 - 08.2017
Manager Trainee
Pick n Pay Zambia
05.2013 - 08.2014
Cash Office Clerk
Pick n Pay Zambia
03.2011 - 04.2013
Accounts Assistant
York Partners legal Practitioners
04.2009 - 05.2010
- Diploma in Financial Administration.
- Zica Diploma in accountancy level 1 and currently studing Level 2
DIPLOMA IN FINANCIAL ADMINISTRATION -
ZIBCT
HELLEN KAUNDA SECONDARY SCHOOL
ZICA DIPLOMA 2 -
ZICA
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