Mulaudzi Marble

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Maintained electronic data files and documents, ensuring accuracy and accessibility for the team.
• Reviewed and evaluated information to optimise operational workflows and support decision-making.
• Managed and operated switchboard services, facilitating effective communication across departments.
• Compiled statistics and reports to assist management with insights for strategic planning.
• Executed data capture from available sources, enhancing the database's reliability.
• Coordinated administrative duties as requested by management to support various organisational functions.

• Operated switchboard services, providing excellent customer service and call management.
• Captured data efficiently to support administrative activities and enhance record accuracy.
• Reconciled receipts to ensure financial accuracy and accountability.
• Delivered telephonic technical support, resolving customer inquiries effectively.
• Maintained records of outgoing calls for control purposes, ensuring compliance and monitoring.
• Contributed to marketing efforts, promoting the college to prospective students.
• Registered new students and provided career advice, facilitating their transition into the academic environment.

Achieved Matriculation Certificate, demonstrating a solid foundation in essential academic subjects.