MULALO PLEASURE RAMUNENYIWA
Johannesburg,GP
Summary
Qualified Branch Sales Manager with exceptional customer service and consultative sales abilities. Offering strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive store effectiveness, demonstrated over 6-year progressive career history.
Overview
11
11
years of professional experience
Work History
Branch Sales Manager
AUTO PEDIGREE
03.2018 - Current
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Utilized data-driven insights to inform decision-making processes, enabling informed choices that maximized resources and aligned with overall business objectives.
- Streamlined operations for enhanced productivity, leading to higher revenue generation and improved staff morale.
- Negotiated contracts with vendors and suppliers, securing competitive prices while maintaining high quality standards for products or services offered.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
- Managed branch sales, customer service, finances and recordkeeping.
- Analyzed financial statements to identify cost control initiatives.
- Set pricing strategy and discount rates.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
Sales Executive
AUTO PEDIGREE
08.2013 - 02.2018
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Education
NCA -
NCA CAMPUS
Sandton, South Africa07.2014
MATRIC -
EDISON NESENGANI SECONDARY SCHOOL
VUWANI12.2006
Skills
- Team Development
- Employee Coaching
- Operations Management
- Client Relations
- Sales Reporting
- Increasing sales
- Branch operations
- Aftermarket Sales
- Brand Marketing
- Account Management
- New Business Development
- Price Structuring
Additional Information
Drivers License - C1
Timeline
Branch Sales Manager
AUTO PEDIGREE
03.2018 - Current
Sales Executive
AUTO PEDIGREE
08.2013 - 02.2018
NCA -
NCA CAMPUS
MATRIC -
EDISON NESENGANI SECONDARY SCHOOL
Similar Profiles
VuyokAzi KoboVuyokAzi Kobo
Branch Manager at Auto PedigreeBranch Manager at Auto Pedigree
Malcolm-Sean PretoriusMalcolm-Sean Pretorius
Branch Manager at Auto Pedigree CenturionBranch Manager at Auto Pedigree Centurion
Aria SavadkoueiAria Savadkouei
Marketing Director at Pedigree CollectionMarketing Director at Pedigree Collection