Mulalo Denga Nemaangani
Sales Executive/ IT Technician
Johannesburg
Summary
Experienced sales leader with a proven track record in driving revenue growth and cultivating strong customer relationships. Emphasizes team collaboration, adaptability, and achieving measurable results. Expertise in sales strategy, customer engagement, and market analysis. Recognized for reliability, emotional intelligence, and effective communication skills.
Overview
7
7
years of professional experience
Work History
Optical Assistant (Front Line)
Spec-Savers Blue Hills
Midrand
03.2023 - 01.2024
- Managing optical appointments
- Assisting with an eye test
- Ensuring the best customer services offered from the moment the patient comes in to the moment they receive the end product
- Ensuring that the monthly target is reached
- Liaising between medical aid, the lab and patient
- Invoicing and ordering of lenses through the lab
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Collaborated with the optical team to meet monthly sales
IT Technician
Nemalale Eagles Consultancy
Johannesburg
03.2022 - 01.2023
- Setting up workstations
- Disconnect and Connect PCs, reset passwords, and rename computers from Active Directory (AD)
- Set up new notebooks and desktops for new users
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Elevated customer service standards by implementing prioritization system for IT issues based on urgency and impact.
- Increased user satisfaction through development and implementation of user feedback system for IT services.
- Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Adminstrator/Training Facilitator
Nemalale Eagles Consultancy
05.2020 - 01.2022
- Interpreting the legal framework that impacts on local government and integrating it into overall municipal governance functions
- Applying theories and processes to facilitate local government elections
- Applying the broad managerial and administrative framework to municipal governance
- Applying the principles of sustainable development in local government
- Applying local government planning processes for municipal governance and local government development
- Participating in municipal policymaking and analysis processes
- Apply Client Service Techniques to improve service delivery
- Develop an integrated project management plan for a simple to moderately complex project
- Applying local government planning processes for municipal governance and local government development
- Participating in municipal policymaking and analysis processes
- Interpret and analyse the impact of Legislative Framework on local government
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Administered regular assessments to track progress and address any areas requiring additional focus or support for learners'' growth.
- Created an internal knowledge-sharing platform where employees could share best practices and collaborate on projects more effectively.
- Identified areas in need of improvement and implemented solutions.
- Taught more than 15 classes or workshops per year.
- Optimized existing curriculums based on participant feedback, ensuring relevance of content material across changing organizational needs over time.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
Lead Sales Consultant
MEGAWORKS
01.2019 - 02.2020
- Systematically tracked progress on deals in the works, ensuring timely follow-ups and updates for clients to guarantee a seamless experience.
- Consistently exceeded monthly sales targets through proactive client engagement and upselling strategies.
- Mentored junior sales consultants to enhance their skills and boost team performance.
- Negotiated contracts with key decision-makers, securing long-term partnerships for the company.
Sales Executive
Mit Mak Motors
02.2017 - 02.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
- Exceeded monthly sales targets consistently by employing effective closing techniques and persuasive communication skills.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Developed customized sales strategies for individual clients, resulting in higher customer satisfaction and loyalty.
- Facilitated smooth transactions between buyers, finance personnel, service departments, and other key stakeholders during the car-buying process.
- Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Lead Sales Associate
Vumatel
12.2016 - 12.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
- Delivered excellent customer service for repeat business and referrals.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
National Senior Certificate -
Khwevha Commercial High School
Limpopo 01.2025 - 12.2015
Advanced Higher Certificate - Municipal Governance and Management
University of Johannesburg
Johannesburg 01.2016 - 01.2018
Qualified Facilitator And Assessor
Boardergate Events Management And Projects
Pretoria, South Africa02-2018
ISO 9001:2015 QMS
SACAS
Vanderbijlpark, South Africa05-2019
ISO 45001:2018
SACAS
Vanderbijlpark07-2019
ISO 45001:2018 General Awareness
Nemalale Eagles Consultancy
Ennerdale11-2021
Diploma in Software Development - Programming
Rosebank College
Skills
Sales expertise
Sales planning
Sales team leadership
Product knowledge
Cold calling
Client development
Lead generation
Lead development
Customer service
Sales strategy development
Client acquisition
Competitive analysis
Influencing skills
undefinedComputer System Expertise - Skills
- Microsoft Office suite (Visio, Powerpoint, Word, Access, Outlook), 5, Current
- Microsoft Excel, SQL, 5, Current
- Java, PHP & HTML Programming, 3, 2021
Personal Information
- ID Number: 9510215998088
- Gender: Male
- Driving License: Code 8
Timeline
National Senior Certificate -
Khwevha Commercial High School
01.2025 - 12.2015
Optical Assistant (Front Line)
Spec-Savers Blue Hills
03.2023 - 01.2024
IT Technician
Nemalale Eagles Consultancy
03.2022 - 01.2023
Adminstrator/Training Facilitator
Nemalale Eagles Consultancy
05.2020 - 01.2022
Lead Sales Consultant
MEGAWORKS
01.2019 - 02.2020
Sales Executive
Mit Mak Motors
02.2017 - 02.2018
Lead Sales Associate
Vumatel
12.2016 - 12.2017
Advanced Higher Certificate - Municipal Governance and Management
University of Johannesburg
01.2016 - 01.2018
Qualified Facilitator And Assessor
Boardergate Events Management And Projects
ISO 9001:2015 QMS
SACAS
ISO 45001:2018
SACAS
ISO 45001:2018 General Awareness
Nemalale Eagles Consultancy
Diploma in Software Development - Programming
Rosebank College
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