MULALO MUKWEVHO
Clinical hospital events case manager
Sunninghill
Summary
Highly skilled and compassionate healthcare professional with extensive experience in case management, clinical consulting, and direct patient care. Proven ability to manage complex cases, ensure quality service delivery, and contribute to financial goals. Seeking a challenging and rewarding position where I can leverage my expertise and contribute to a leading healthcare organization.
Compassionate Case Manager experienced in environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
10
10
years of professional experience
2
2
Languages
Work History
In-Hospital Case Manager
AFROCENTRICS
05.2025 - Current
- Risk managment, by improving clinal efficency on coding, level of care and length of stay.
- Quality managment and efficency o intensive and improved case management
- Managing quieries from members/patient, docters and case manger, accorfing to SLA and standards policies and procedures
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Clinical hospital events case manager
Florida
12.2023 - Current
- Managing acute hospital events cases according to scheme plan, benefits and updating codes according to clinical criteria's
- Clinical coding, ICD–10, NRPL, CPT, nappi codes and cost savings using updated taffis
- Client service delivery and quality-guided by SOP, SLA and cooperating with peers and leaders for best possible service delivery
- Compliance and risk management-identifying trends and pattern to manage clinical and financial risks
- Financial management- cost savings within the department to by assisting with financial goals and targets
- Operating models-by ensuring clinical approval of authorized treatment plan, cost effective management, perform quality hospital events updates, attending high level queries(escalations)
- Operational implementation of strategy-identifying and implementing opportunities for continuous delivery improvement
- Stakeholder management-by ensuring appropriate, active and informative relationship with clients and stakeholders. Addressing complaints in alignment with the policies and procedures
Clinical consultant
Discovery health
09.2023 - 11.2023
- Boarding and offboarding patients
- Managing patients digitally
- Management of referrals and updates according to SLA, which include communication with doctors, tracking referrals on the relevant dashboard
- Travelling to different location to follow up on digital monitoring device and administering medication
Homecare registered nurse
Discovery health
01.2021 - 08.2023
- Travelling to different locations to administer healthcare services in comfort of patient's home
- Administration of intravenous medication such as Immunoglobulin, Biologics, Corticosteroids, Analgesics, and antibiotics
- Wound care treatment, from basic wounds to complicated wounds.
- Working with software systems whereby I load my reports, do billing and access patients' data
- Training newly employed nurses allocated to me for buddy sessions.
Registered nurse icu experienced
Netcare cardio intensive unit
02.2019 - 12.2020
- Highly experience Cardiac ICU nurse
- Nursed patients on different types of ventilation
- Infection control management, schedule 5 and 6 drugs control and management.
Bridging course student
Unitas Netcare Hospital
08.2015 - 02.2019
- Bridging course student leading to enrollment as Registered Nurse
- Worked practical hours at Medical and Surgical ward, High Care unit, ICU, Emergency and Trauma unit, Pediatric ward, Oncology unit, Pediatric ICU, and theatre.
- Worked with allied health care providers
- Administering treatments as prescribed and advocate for patient care when needed
Enrolled Nurse
Netcare Unitas Hospital
05.2015 - 08.2015
Education
Dispensary course -
Sefako mokgatho health science university
02.2022 - 12 2022
Woundcare - undefined
Hartman wound care academy
05.2021 - 12 2021
General registered nurse - undefined
Netcare education
06.2013 - 2 2019
Basic computer training - undefined
Thasululo FET College
01.2012 - 12 2012
Grade 12 - undefined
Tshimbupfe secondary school
01.2011 - 12 2011
Skills
Effective time management
Proficient in computer technology
Documentation expertise
Analytical decision-making
Data-driven problem-solving
Client case management
Efficient document management
Technical documentation expertise
Positive attitude
Active listening
Timeline
In-Hospital Case Manager
AFROCENTRICS
05.2025 - Current
Clinical hospital events case manager
Florida
12.2023 - Current
Clinical consultant
Discovery health
09.2023 - 11.2023
Dispensary course -
Sefako mokgatho health science university
02.2022 - 12 2022
Woundcare - undefined
Hartman wound care academy
05.2021 - 12 2021
Homecare registered nurse
Discovery health
01.2021 - 08.2023
Registered nurse icu experienced
Netcare cardio intensive unit
02.2019 - 12.2020
Bridging course student
Unitas Netcare Hospital
08.2015 - 02.2019
Enrolled Nurse
Netcare Unitas Hospital
05.2015 - 08.2015
General registered nurse - undefined
Netcare education
06.2013 - 2 2019
Basic computer training - undefined
Thasululo FET College
01.2012 - 12 2012
Grade 12 - undefined
Tshimbupfe secondary school
01.2011 - 12 2011