MULALO LYDIA MUNONAKA
Environmental Management
Edenvale,GP
Summary
I am a hardworking, focused, and highly disciplined lady with a desire to learn and grow. I hold a Bachelor of Science Honours degree in Environmental Management and a Bachelor of Science degree in life sciences. I am results oriented, flexible and have the ability to prioritise tasks and meet deadlines. I am looking for an opportunity in my field of study to learn and grow career wise while also contributing to the company's goals and objectives.
Overview
6
6
years of professional experience
4052
4052
years of post-secondary education
Work History
Customer Experience Advisor
First National Bank
11.2024 - Current
- Provide top notch customer experience by welcoming customers, understanding their needs and direct customers to the correct channels
- Overseeing banking hall operations and resolving customer issues promptly
- Delegate tasks in the banking hall
- Ensure efficient service and customer fairness
- Execute customer service by maintaining quality standards
- Contribute to cost efficiencies, Productivity and teamwork
Universal Advisor E
First National Bank
09.2018 - 10.2024
- Migration of customers to digital platforms and Automated Teller Machines (ATMs) custodian, this involves key aspects such as:
- Delivering outstanding customer satisfaction
- To provide customers with appropriate self-service solutions
- Guiding customers on navigating digital platforms
- Proactively drive achievements of branch sales targets
- Ensuring that ATMs are always functional
Education
Environmental Management: Environmental Monitoring
University of South Africa
Pretoria 04.2001 - 01.2023
Bachelor of Science Degree - Life Sciences: Biochemistry and Microbiology
University of Limpopo
LimpopoGrade 12 - Physical Sciences and Mathematics
Ndalamo Secondary School
LimpopoSkills
- Effective Communication and Detail oriented
- Report writing and Presentation skills
- Research and Basic data Analysis
- Organisational skills and Team collaboration
- Effective Communication and Detail oriented
LANGUAGES
- English : Fluent
- Venda : Fluent
- Northern Sotho : Fluent
Custom Selection
- Availability: 30 Calendar days
- Willing to relocate
REFERENCES
- First National Bank, Mrs Kgaogelo Dube, Branch Manager, 0678263094
- First National Bank, Mrs Petunia Mampuru, Operations Manager, 0762212247
- First National Bank, Mr Ernest Chimwenje, Business Manager, 0645074806
Timeline
Customer Experience Advisor
First National Bank
11.2024 - Current
Universal Advisor E
First National Bank
09.2018 - 10.2024
Environmental Management: Environmental Monitoring
University of South Africa
04.2001 - 01.2023
Bachelor of Science Degree - Life Sciences: Biochemistry and Microbiology
University of Limpopo
Grade 12 - Physical Sciences and Mathematics
Ndalamo Secondary School
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