Networking and Relationship Building
MUKUDZEI MUNYAYI
BUSINESS DEVELOPMENT MANAGER
Polokwane
Summary
Strategic thinking Business Development Manager with a proven track record in converting sales leads and managing diverse accounts. Adept at monitoring market trends and leveraging emerging opportunities to drive growth.Results-driven business professional with over 7 years experience and a proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management in the banking and financial services industry.
Overview
11
11
years of professional experience
Work History
Business Development Manager
CARPENAUM FINANCIAL SERVICES
11.2024 - Current
- Secured a minimum of 10 high-value accounts per month through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Spearheaded cross-functional teams towards achieving common goals, ensuring alignment of objectives across departments.
- Cultivated a culture of continuous improvement by encouraging feedback from team members and implementing changes based on constructive criticism.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by 10% through identifying new business opportunities and cultivating strong relationships with key decision makers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Customer Consultant/Credit Analyst
CBZ Bank
06.2023 - 09.2024
- Identified sales opportunities and turned them into income by marketing products and services to clients both existing and potential clients through robust customer relationship management.
- Handled over 30 incoming calls on a daily basis, over 50 emails per day to resolve customer complaints and their queries
- Ensured I built a rapport to enable fostering customer loyalty and retention
- Managed a minimum of 50 transactions per day and all other client's requirements on their personal accounts.
- Analyzed financial statements to determine the creditworthiness of about 30 clients per day.
- Prepared reports and recommendations for the approvals of a minimum of 10 loan applications per day.
- Ensured I monitored at least 10 client portfolios per day inorder to keep track of the client’s financial health
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications, thereby ensuring we had a 98% retention at the end of the year.
- Utilized CRM systems effectively to manage client information, enabling faster response times and personalized support experiences.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
Customer Service Representative
Banc ABC Zimbabwe
12.2019 - 05.2023
- Successfully resolve an average of 15 customer queries per day on bank products and services using Query Management System and or Outlook to escalate issues for easy tracking of the queries.
- Offer technical support to all Banc ABC branches including kiosks country wide by promptly resolving all issues raised on Social Media platforms (Facebook, Twitter, Instagram , LinkedIn) as per policy and procedures.
- Generated a minimum of 5 leads per day through cross selling and offering product knowledge to existing and new clients on Social Media platforms.
- Verify client’s details through thorough questioning on the client’s KYC details to mitigate and manage possible risks.
- Developed retail banking skills through attending inhouse all trainings on new systems and products.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Back Office Clerk
Banc ABC Zimbabwe
08.2018 - 07.2019
- Promptly responded to clients an average of 50 client queries per day on all banking platforms including face-to-fac interactions.
- Successfully created and opened a minimum of 30 individual bank accounts per day by linking, signature scanning and uploading on the FCC system.
- Processed and average of 70 RTGS, 20 internal transfers and Telegraphic Transfers per day using FCC system while adhering to foreign exchange regulation, bank policy and procures.
- Successfully resolved a minimum of 15 customers' queries and complaint per day and escalated a minimum of 5 for issues that cannot be resolved at branch level.
- Reconciled the suspense account daily by systematically analyzing the individual transactions, post into respective designated accounts to achieve a zero suspense balance at the end of the day.
- Coordinated closely with front-office personnel to ensure seamless flow of information between departments, facilitating effective collaboration on mutual goals.
Projects Officer
Banc ABC Zimbabwe
11.2017 - 04.2018
- Consistently achieved and surpassed my short and long-term targets including reconciling a minimum of 50 transaction per day.
- Reconciled client’s loan statement against SSB statement to determine correctness of the debit or credit balance on the client’s loan account.
- Compiled and submitted audit reports timeously and followed up projects audit recommendations to ensure implementation and adherence.
- Successfully reduced non-performing loans and loans delinquency by consistently following up on all loan agreements.
- Compiled progress reports on all loan advances including outputs and outcomes on loans.
- Developed and monitored project schedules, budgets and objectives for successful completion.
Accounts Officer
C Mpame & Associates
01.2016 - 10.2017
- Compiled, VAT returns, income tax provision, tax expense accruals, financial reporting disclosures, general ledger account reconciliation and variance analysis.
- Compile and review necessary accounting and financial data to ensure accurate completion of the tax returns.
- Maintaining, analyzing and interpreting financial data on payments and receipts for the Managing partner and other partners.
- Managed and coordinated the human resources function for the supporting clerical staff.
- Accurately captured large volumes of receipts and disbursements of the Trust Account in the firm's database.
- Handled general finance and administration functions including daily reconciliations of bank transfers, electronic and physical filing.
- Managed the Business and Trust Account by documenting all payments and receipts in the accounts and ensured all compliance was done before any disbursements of funds.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Developed strong relationships with external partners such as banks and vendors to facilitate smooth transaction processing on behalf of the company.
Loans Officer
Banc ABC Zimbabwe
01.2015 - 12.2015
- Analyzed applicant's financial status to determine their feasibility of being granted loans - granted a minimum of 10 loans daily.
- Compilation of the loan applicant's credit history, financial statements and every other financial information to determine their credit worthiness.
- Regularly reviewed and updated credit and loan agreement files as per changes in loan balances.
- Review of loan agreements to ensure consistency and compliance to the bank's policy and procedures.
- Oversaw the funding of loans and disbursement of funds approved to account holders while adhering to standard operational procedures.
- Developed strong relationships with customers through high levels of customer service.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
Master of Commerce - Commerce in Strategic Management and Corporate Governance
Midlands State University
Gweru,Zimbabwe 04.2001 -
Bachelor of Commerce Honours Degree - Accounting
Midlands State University
Gweru,Zimbabwe11-2014
Skills
Sales Management
Consistent Customer Service
Finance and Adminstration
Communication skills
Team Leadership skills
Business development
Relationship development
Lead Generation
Strategic Decision -making
Relationship building
Accomplishments
- Won "Service Excellence Award" for the best Customer Service.
Interests
Timeline
Business Development Manager
CARPENAUM FINANCIAL SERVICES
11.2024 - Current
Customer Consultant/Credit Analyst
CBZ Bank
06.2023 - 09.2024
Customer Service Representative
Banc ABC Zimbabwe
12.2019 - 05.2023
Back Office Clerk
Banc ABC Zimbabwe
08.2018 - 07.2019
Projects Officer
Banc ABC Zimbabwe
11.2017 - 04.2018
Accounts Officer
C Mpame & Associates
01.2016 - 10.2017
Loans Officer
Banc ABC Zimbabwe
01.2015 - 12.2015
Master of Commerce - Commerce in Strategic Management and Corporate Governance
Midlands State University
04.2001 -
Bachelor of Commerce Honours Degree - Accounting
Midlands State University
SUMMARY OF OTHER ROLES
Intern (Retail and Credit Collections Department), Banc ABC Zimbabwe, 10/2012 – 07/2013.
Book Reading
Motivational and Christian books