Summary
Overview
Work History
Education
Skills
Community Work
Charity Volunteering
Personal Information
Leadership Positions
Timeline
Generic

Muhammed Taariq Bux

Senior Associate (Customer Service)
Cape Town

Summary

I am a dedicated and reliable individual with a positive and optimistic attitude, strong communication skills, and a passion for sales roles. Over 4 years of sales experience, fully committed to achieving targets and goals. Actively involved in the community, dedicated to fostering positive change for future generations.

Overview

12
12
years of professional experience
2023
2023
years of post-secondary education

Work History

Senior Associate (Customer Service)

Tech Mahindra / Vodacom
Cape Town
04.2022 - Current
  • Dealt with customers with Vodacom contracts, as well as prepaid queries.
  • Customer accounts, billing, and payments.
  • Migrations and conversions.
  • Customer support with troubleshooting.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Analyzed customer data to identify trends and anticipate customer needs.

Sales Agent

Vodacom
Cape Town
05.2020 - 03.2022
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
  • Managed high call volumes while maintaining a professional and empathetic demeanor with customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Sales Assistant (Part-time)

Infinite Visage Dr Tracey Bergstrom Aesthetic Specialist
Kenilworth
01.2018 - 03.2020
  • Assisted clients with specific products they required, and helped them make informed decisions by offering detailed product knowledge and comparisons.
  • Identified opportunities to recommend additional products or services that complement the client's chosen treatments.
  • Ensuring client satisfaction, I built strong client relationships to encourage repeat business.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Conducted weekly inventory audits to ensure accuracy in stock levels, and managed weekly sales records.
  • Remained calm and poised in a high-stress, dynamic environment to promote service to customers.

Sales Administrator

Zain Aberdeen Trading
Cape Town
01.2014 - 10.2017
  • Coordinated daily routes and ensured they were adhered to.
  • Assisted walk-in clients with finding the right product for their needs.
  • Coordinated activities between the Warehouse and Dispatch Departments.
  • Controlled the movement of files.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Education

N1 Mechanical Engineering -

College of Cape Town
Thornton Campus
12-2013

High School Diploma -

Premier College
Athlone, South Africa
04.2011 - 01.2012

High School -

Plumstead High School
Plumstead, South Africa
04.2001 - 01.2010

Skills

Effective team leadership

Performance evaluation

Proven track record in product sales

Service excellence

Client needs evaluation

Effective communication skills

Prioritization and scheduling

Upselling

Strong ability to manage multiple tasks

Analytical problem-solving

Building strong professional connections

Achievement-focused

Community Work

  • Sayed Rehabilitation Centre
  • Al Noor Orphanage
  • SAGDA School for Blind

Charity Volunteering

Animal Welfare Society of SA, Animal Lifeline, Kindness SA, Angel Wings Cape Town

Personal Information

  • Date of Birth: 12/30/94
  • Nationality: South African
  • ID Number : 9412305161083
  • Address: 15 Baatjies Road, Grassy Park, 7941

Leadership Positions

  • Team Captain, Athletics
  • Class Representative, Grade 10-12

Timeline

Senior Associate (Customer Service)

Tech Mahindra / Vodacom
04.2022 - Current

Sales Agent

Vodacom
05.2020 - 03.2022

Sales Assistant (Part-time)

Infinite Visage Dr Tracey Bergstrom Aesthetic Specialist
01.2018 - 03.2020

Sales Administrator

Zain Aberdeen Trading
01.2014 - 10.2017

High School Diploma -

Premier College
04.2011 - 01.2012

High School -

Plumstead High School
04.2001 - 01.2010

N1 Mechanical Engineering -

College of Cape Town

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Muhammed Taariq BuxSenior Associate (Customer Service)