Muhammed Zaeem Lunat
IT TECHNICIAN
Krugersdorp
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
21
21
years of post-secondary education
Work History
Sales Associate
Unusual Deli
- Manage cash and credit transactions with customers
- Scan goods and ensure pricing is accurate
- Managing returns and exchanges
- Bag, box or gift-wrap packages
- Resolve customer complaints
- Maintain a fully stocked store
- Ensure high levels of customer satisfaction through excellent sales service
Sales Assistant
Western Fishing Tackle
- Maintaining display of merchandise
- Replenishing products on shelves and display units
- Ensure high levels of customer satisfaction through excellent sales service
- Assisting in stock counts
Sales Representive
La Cabonada
- Representing the company at events
- Promote products
- Actively engaging with customers
- Setting up and cleaning up counters at the beginning and end of promotional events
- Deliver stock to customers
IT Technician
Micomp
05.2023 - Current
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
Education
Matric -
Ahmed Timol Secondary
Azaadville 04.2001 - 05.2022
Diploma in Network Systems -
Boston City Campus
Johannesburg 01.2024 - Current
Skills
Remote Support
Adaptability
Fast Learner
Computer Skills
Ability to Work in a Team
Ability to Work Under Pressure
Hardware Installation
Desktop Technical Support
Peripheral Repair
Help Desk Operations
Information Security
Peripheral maintenance
Software deployment management
Helpdesk services
Operating system management
Server maintenance
Disaster Recovery
Data Recovery
System Administration
Incoming Call Management
Hardware Configuration
Online Chat Support
Desktop support
LAN/WAN
System Maintenance
System optimization
Continuous Improvement
Troubleshooting Network Issues
MySQL
TCP/IP
Technical Support
Remote Support
Application installations
Timeline
Diploma in Network Systems -
Boston City Campus
01.2024 - Current
IT Technician
Micomp
05.2023 - Current
Matric -
Ahmed Timol Secondary
04.2001 - 05.2022
Sales Associate
Unusual Deli
Sales Assistant
Western Fishing Tackle
Sales Representive
La Cabonada