Muhammed Mangera
Director Sales And Customer Service
Auckland Park
Summary
To leverage my extensive experience in credit control, technical support, and sales in roles such as Credit Management, Credit Vetting, Client Services, Account Management, or Customer Care. Open to permanent opportunities in Johannesburg, Gauteng, South Africa.
Dedicated and highly skilled professional with extensive experience in credit management, customer service, technical support, and sales. Strong expertise in managing complex customer queries, optimizing operational processes, and improving service delivery. Proficient in risk management and credit control, driving financial outcomes while maintaining excellent customer relationships. Proven leadership capabilities, with a history of managing and mentoring teams to achieve business objectives.
Overview
23
23
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages
Work History
Managing Director
Gamecon (Pty) Ltd
Johannesburg
02.2020 - Current
- Reselling VoIP, Fiber, and Internet solutions for six ISPs (Cell C, Vodacom, Clear Access, Crisp Fibre, Lanline Technologies, Wondernet)
- Addressed FTTH complaints, managed social media queries, and ensured timely resolution of escalations
- Managed customer onboarding, cancellations, invoicing, and follow-ups
- Trained customer support agents and ensured consistent service quality
- Scheduled operations and analyzed performance metrics using Excel reports
Tech Support
Starhost South Africa Airbnb
01.2020 - Current
- Proficient in WiFi standards, troubleshooting connectivity issues, and optimizing networks
- Skilled in configuring routers, access points, and resolving bandwidth congestion
- Mediated conflicts between customers and ISPs, offering technical resolutions
- Conducted on-site reconfiguration, set up new accounts, and installed network lines
- Knowledgeable in IP addressing, DNS, DHCP, and wireless frequency planning
Sales Representative and Administrator
Alburaq Telecoms CC
03.2018 - 01.2020
- Handled sales, customer relationship management, invoicing, and administrative tasks
Legal Bad Debt Credit Controller
Altech Netstar Vehicle Tracking
11.2017 - 02.2018
- Managed collections for overdue accounts and pursued legal action for bad debt recovery
Credit Controller
Altech Netstar Vehicle Tracking
07.2014 - 11.2017
- Monitored credit accounts, ensured timely payments, and resolved disputes
Administration Clerk
Ahmar Welding & Engineering CC
05.2012 - 06.2014
- Performed administrative tasks, including invoicing and data management
Sales Representative
Dalila Investments
07.2010 - 04.2012
- Contributed to revenue growth through sales and client retention
Administration Clerk / Diamond Flow Sort Operator
Kentani Granite Mining
11.2009 - 06.2010
- Supported mining operations with administrative responsibilities
Manager / Owner
Herbal Medicines
04.2007 - 10.2009
- Managed operations, sales, and customer service for a herbal medicine store
Consumer Credit Controller
Vodacom Service Provider Company
08.2006 - 04.2007
- Oversaw credit accounts, ensuring payments and resolving customer issues
Client Call Centre Advisor
Outsurance (Firstrand Bank Limited)
10.2005 - 06.2006
- Provided policy information and resolved customer inquiries
Merchant Administrator
Diners Club International (Standard Bank)
07.2005 - 08.2005
- Handled merchant transactions and administrative tasks
Credit Controller (Consumer and Corporate)
Diners Club International (Standard Bank)
03.2003 - 08.2005
- Managed consumer and corporate credit accounts
Pre-Authorisations & Fraud Management Consultant
Diners Club International (Standard Bank)
07.2002 - 03.2003
- Handled pre-authorization and fraud prevention for transactions
Customer Services Consultant
Diners Club International (Standard Bank)
07.2002 - 03.2003
- Delivered customer support and resolved inquiries
Education
Credit Management Certificate -
Skills
Communication Skills
undefinedPersonal Information
- ID Number: 8007205019083
- Date of Birth: 07/20/80
Driverslicense
B
Timeline
Managing Director
Gamecon (Pty) Ltd
02.2020 - Current
Tech Support
Starhost South Africa Airbnb
01.2020 - Current
Sales Representative and Administrator
Alburaq Telecoms CC
03.2018 - 01.2020
Legal Bad Debt Credit Controller
Altech Netstar Vehicle Tracking
11.2017 - 02.2018
Credit Controller
Altech Netstar Vehicle Tracking
07.2014 - 11.2017
Administration Clerk
Ahmar Welding & Engineering CC
05.2012 - 06.2014
Sales Representative
Dalila Investments
07.2010 - 04.2012
Administration Clerk / Diamond Flow Sort Operator
Kentani Granite Mining
11.2009 - 06.2010
Manager / Owner
Herbal Medicines
04.2007 - 10.2009
Consumer Credit Controller
Vodacom Service Provider Company
08.2006 - 04.2007
Client Call Centre Advisor
Outsurance (Firstrand Bank Limited)
10.2005 - 06.2006
Merchant Administrator
Diners Club International (Standard Bank)
07.2005 - 08.2005
Credit Controller (Consumer and Corporate)
Diners Club International (Standard Bank)
03.2003 - 08.2005
Pre-Authorisations & Fraud Management Consultant
Diners Club International (Standard Bank)
07.2002 - 03.2003
Customer Services Consultant
Diners Club International (Standard Bank)
07.2002 - 03.2003
Credit Management Certificate -
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