Muhammed Khatib
Reservations Officer
Johannesburg
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 3-5 years of experience in Education, Hospitality & Tourism Industries.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Reservations Executive
Qurtuba Hospitality
Johannesburg
10.2021 - Current
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Office Administrator
University of Johannesburg
Johannesburg
06.2021 - 11.2021
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Edited documents to improve accuracy of language, flow and readability.
- Assisted with coordination and hosting of company events.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Student Assistant
University of Johannesburg
Johannesburg
02.2020 - 11.2020
- Supported student learning objectives through personalized and small group assistance.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Prepared class materials and graded assignments to keep courses on-track and promote student learning.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Completed clerical tasks such as filing, copying and distributing mail.
- Provided support to help students with special needs learn and grow.
Management Intern
MK Tours & Travel Agency
Johannesburg
06.2017 - 07.2019
- Collaborated with industry professionals to learn internal business processes and best practices.
- Developed relationships with wide range of employees, customers and vendors.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Supported supervisor with sales analysis and reporting.
- Learned and used technology systems and platforms to assist with tasks.
- Observed and supported team with sales negotiations and operations management.
- Created marketing communication materials to drive awareness and excitement for products.
Education
Master of Philosophy Information Management - Knowledge Management
University of Johannesburg
Johannesburg 02.2021 - Current
Bachelor of Commerce Honours - Information Management
University of Johannesburg
Johannesburg 02.2020 - 11.2020
Bachelor of Arts - Human Resource Mangement
University of Johannesburg
Johannesburg 02.2017 - 11.2019
Skills
Telephone reservations
Accomplishments
- Supervised team of 20 staff members for President Erdogan's transport in Johannesburg during the BRICS summit.
- Achieved a successful event by completing event management duties with accuracy and efficiency.
Timeline
Reservations Executive
Qurtuba Hospitality
10.2021 - Current
Office Administrator
University of Johannesburg
06.2021 - 11.2021
Master of Philosophy Information Management - Knowledge Management
University of Johannesburg
02.2021 - Current
Student Assistant
University of Johannesburg
02.2020 - 11.2020
Bachelor of Commerce Honours - Information Management
University of Johannesburg
02.2020 - 11.2020
Management Intern
MK Tours & Travel Agency
06.2017 - 07.2019
Bachelor of Arts - Human Resource Mangement
University of Johannesburg
02.2017 - 11.2019
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