Muhammed Karim

• Assisted customers with product selection, pricing, payment options and returns and exchanges.
• Managed all customer inquiries and complaints in a professional and timely manner.
• Built employee knowledge with training and mentoring.
• Maintained organized store environment for customer and employee health and safety.
• Assisted with training staff on all internal operational functions.
• Assisted in recruiting process, hiring and retaining top talent.
• Performed regular audits of merchandise displays and stock levels.
• Directed employee tasks and time management, improving customer experiences.
• Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.

Contact person: Fazlur (Owner) - 083 786 2041

• Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use.
• Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
• Provided administrative support to team members and management in daily tasks.
• Wrote reports on research findings or other topics based on information gathered from interviews and surveys.
• Assisted with project management by effectively prioritizing tasks, managing deadlines, and meeting expectations.
• Resolved administrative and logistical issues promptly and professionally, upholding high standard of service.
• Instructed new employees regarding company policies and job duties.

Contact person: Zain Dhooma (IT Manager) - 082 469 2301