Muhammed Choonara
Senior Credit and Risk Controller
Midrand,GP
Summary
Results-oriented and highly experienced Senior Credit and Risk Controller with a proven track record of effectively managing credit control functions. Extensive expertise in credit risk assessment, debt recovery, and team leadership. Eager to drive financial excellence within a reputable organization. Seeking a Senior Credit and Risk Controller position to further enhance skills and contribute as a valued member of the team.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Senior Credit and Risk Controller
Vodacom SA
05.2024 - Current
- Ensuring 100% of all KPI targets are met in line with C&R policies
- Minimize bad debt
- Ensure query resolution
- Follow up on non-payments
- Liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s and IT Managers
- Ensure monthly billing and reports are sent out timeously
- Manage speedy dispute resolution
- Daily coding of the bank statement
- Maintain and continue building relationships with customers
- Attend client meetings when required
- Ensure that all collection targets and KPI’s are met
- Allocation of client payments
- Risk management
- Approval of new business for existing clients
- Corporate credit
- Intensive reconciliation and allocation on large accounts
- Large book values in excess of 80 Million
- Converged Business knowledge
- Analytical and investigative mind
- Complex account reconciliation
- Excellent communication skills
- Attention to detail
Senior Credit Controller(Retrenched)
South African National Roads Agency
11.2018 - 04.2024
- Oversee and manage the credit control team, providing leadership and guidance to ensure effective debt collection and risk management
- Develop and implement credit control strategies to optimize cash flow and minimize bad debt exposure
- Analyse customer creditworthiness, establish credit limits, and review credit terms in line with company policies
- Negotiate and monitor payment plans and settlements with high-value and delinquent customers, minimizing potential losses
- Conduct regular reviews of aged debt reports, identifying and addressing potential issues in a proactive manner
- Collaborate with sales, finance, and legal teams to resolve customer disputes and improve overall credit management processes
- Prepare detailed reports on credit control performance, providing insights and recommendations to senior management
Legal Bad Debt Administrator (Legal Credit Controller)
Altech Netstar
10.2011 - 10.2018
- Book Value +/- R120 Million
- Allocating Bad debt accounts to Attorneys to collect on behalf of Altech Netstar
- Monitor Attorney Collections
- Achieving monthly Targets
- Collection of overdue monies on all bad debt books by Attorneys
- Liaise with Attorney liaison officers in solving debtors’ queries
- Taking appropriate action on accounts returned from Attorneys
- Cash allocation/reconciliation experience
- Handling social media queries
- Example Hello Peter and Facebook queries
- Request credit reports online from ITC
- Send invoices / statements / POD's via email & post
- Drafting of Legal Letters
- Normal credit control functions including allocations, debit and credit notes, journals and EFT's etc
- Dealing with walk in clients
Senior Credit Controller
SA Taxi Finance
02.2011 - 09.2011
- Book value +-R25 million
- Allocating of Payments from Bank Statement
- Reconciliation of Bank Statements
- Processing of Credit Notes & Journals
- Send invoices / statements / POD's via email
- Account recons
- Age analysis reports
- Telephonic Collections
- Drafting of Default Letters
- Drafting Age Reports for Sites Weekly Age Report
- Reconciling payments to invoices
- Dealing with walk in clients
Credit Controller Supervisor
Avroy Shlain
01.2009 - 12.2010
- Book value +-R50million
- Manage an effective collections section for overdue Beauty Advisors thus assisting Group and Area Distributors with Collections and Recoveries
- To administer all written off accounts
- Manage Credit Facilitators and report to Manager
- Assist Group and Area Distributors with collections by taking the necessary corrective actions timeously against defaulters (BA's or Group Distributors)
- Telephonic Activations against defaulting BA's as per the GD or ADs request
- Commence with legal action against BA's exceeding R3000.00 by either handing over to a Debt Collector or Attorney at the discretion of Management
- Provide continuous support and training on company's payment policy and credit management to all BAs
- Control and manage all Beauty Advisor agreements to pay off in close consultation with Collections Officer
- Provide weekly/monthly progress reports on all matters to Area Distributor's via a faxed report
- Ensuring deposit slips of BA payments are handed to the Credit Facilitator concerned
- General Office Administration (Faxing, Filing, Archiving, Faxing)
- Controlling the outgoing and return of RD cheques taken by Credit Facilitators thus ensuring no loss of RD cheques
- Updating Dunning letter Schedule; Letters of Responsibility and the closed files before archiving the closed files
- Manage accounts that is up to date with payments
- Determine whether account is in the right status for releasing
- Releasing stock on a daily basis to client
- Working on a set target
- Provide required feedback to Manager and Attorneys
Telesales
Tracker
02.2009 - 12.2009
- Selling of Tracker units
- Marketing of Tracker to both existing and prospective clients
- Scheduling of fitments of Tracker units, follow up on leads and queries
- Liaise with all necessary parties regarding scheduled fitments
- Data capturing, administration of sales contracts and maintain records of contracts and stats
- Provide service to both existing and prospective clients
- Provide service within the region as well as other departments/ Regions and staff within Tracker
- Administration of Tracker and third party (insurance) client's schedules and fitments
- Run a scheduling report on a daily basis and provide stats to Management
- Liaise with Third party and Tracker staff on a daily basis regarding scheduling of fitments
Collection Specialist
ABSA Bank
02.2004 - 01.2008
- Book value +-R80 million
- Determine the recovery of accounts
- Administer all written off accounts
- Identifying fraud accounts
- Testifying in court on defended matters
- Recall files that have been identified for external debt collection (EDC) from filing room
- Liaise with clients and Attorneys telephonically
- Call clients who have payment defaults on their accounts
- Telephonic Collections to ensure arrears are settled
- Manage accounts that is up to date with payments
- Provide required feedback to the Team leader and EDC Attorneys
- Allocating of Payments from Bank Statement - daily
- Reconciling customer accounts
- Processing of Credit Notes & Journals
- Resolving of queries in timeous manner
- Drafting of Default Letters
- Dealing with walk in clients
- National Credit Act
- Won ABSA Bronze Award
Education
Certificate - Credit Management
Institute of Credit Management of South Africa
Johannesburg, Gauteng 01.2014 - 12.2014
Skills
Accounts receivable management
Proficient in ACCPAC accounting software
Balance sheet reconciliation
Strategic business planning
Proficient in computer applications
Financial risk assessment
Credit analysis
Credit note processing
Debt recovery strategies
EFT
Journals
Excel proficiency
Proficient in Microsoft Word
Account reconciliation expertise
SAP software proficiency
Collaborative teamwork
Effective time management
Timeline
Senior Credit and Risk Controller
Vodacom SA
05.2024 - Current
Senior Credit Controller(Retrenched)
South African National Roads Agency
11.2018 - 04.2024
Certificate - Credit Management
Institute of Credit Management of South Africa
01.2014 - 12.2014
Legal Bad Debt Administrator (Legal Credit Controller)
Altech Netstar
10.2011 - 10.2018
Senior Credit Controller
SA Taxi Finance
02.2011 - 09.2011
Telesales
Tracker
02.2009 - 12.2009
Credit Controller Supervisor
Avroy Shlain
01.2009 - 12.2010
Collection Specialist
ABSA Bank
02.2004 - 01.2008