Muhammed Choonara
Senior Credit and Risk Controller
Midrand,GP
Summary
Results-oriented and highly experienced Senior Credit and Risk Controller with a proven track record of effectively managing credit control functions. Extensive expertise in credit risk assessment, debt recovery, and team leadership. Eager to drive financial excellence within a reputable organization. Seeking a Senior Credit and Risk Controller position to further enhance skills and contribute as a valued member of the team.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Senior Credit and Risk Controller
Vodacom SA
05.2024 - Current
- Ensuring 100% of all KPI targets are met in line with C&R policies
- Minimize bad debt
- Ensure query resolution
- Follow up on non-payments
- Liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s and IT Managers
- Ensure monthly billing and reports are sent out timeously
- Manage speedy dispute resolution
- Daily coding of the bank statement
- Maintain and continue building relationships with customers
- Attend client meetings when required
- Ensure that all collection targets and KPI’s are met
- Allocation of client payments
- Risk management
- Approval of new business for existing clients
- Corporate credit
- Intensive reconciliation and allocation on large accounts
- Large book values in excess of 80 Million
- Converged Business knowledge
- Analytical and investigative mind
- Complex account reconciliation
- Excellent communication skills
- Attention to detail
Senior Credit Controller(Retrenched)
South African National Roads Agency
11.2018 - 04.2024
- Oversee and manage the credit control team, providing leadership and guidance to ensure effective debt collection and risk management
- Develop and implement credit control strategies to optimize cash flow and minimize bad debt exposure
- Analyse customer creditworthiness, establish credit limits, and review credit terms in line with company policies
- Negotiate and monitor payment plans and settlements with high-value and delinquent customers, minimizing potential losses
- Conduct regular reviews of aged debt reports, identifying and addressing potential issues in a proactive manner
- Collaborate with sales, finance, and legal teams to resolve customer disputes and improve overall credit management processes
- Prepare detailed reports on credit control performance, providing insights and recommendations to senior management
Legal Bad Debt Administrator (Legal Credit Controller)
Altech Netstar
10.2011 - 10.2018
- Book Value +/- R120 Million
- Allocating Bad debt accounts to Attorneys to collect on behalf of Altech Netstar
- Monitor Attorney Collections
- Achieving monthly Targets
- Collection of overdue monies on all bad debt books by Attorneys
- Liaise with Attorney liaison officers in solving debtors’ queries
- Taking appropriate action on accounts returned from Attorneys
- Cash allocation/reconciliation experience
- Handling social media queries
- Example Hello Peter and Facebook queries
- Request credit reports online from ITC
- Send invoices / statements / POD's via email & post
- Drafting of Legal Letters
- Normal credit control functions including allocations, debit and credit notes, journals and EFT's etc
- Dealing with walk in clients
Senior Credit Controller
SA Taxi Finance
02.2011 - 09.2011
- Book value +-R25 million
- Allocating of Payments from Bank Statement
- Reconciliation of Bank Statements
- Processing of Credit Notes & Journals
- Send invoices / statements / POD's via email
- Account recons
- Age analysis reports
- Telephonic Collections
- Drafting of Default Letters
- Drafting Age Reports for Sites Weekly Age Report
- Reconciling payments to invoices
- Dealing with walk in clients
Credit Controller Supervisor
Avroy Shlain
01.2009 - 12.2010
- Book value +-R50million
- Manage an effective collections section for overdue Beauty Advisors thus assisting Group and Area Distributors with Collections and Recoveries
- To administer all written off accounts
- Manage Credit Facilitators and report to Manager
- Assist Group and Area Distributors with collections by taking the necessary corrective actions timeously against defaulters (BA's or Group Distributors)
- Telephonic Activations against defaulting BA's as per the GD or ADs request
- Commence with legal action against BA's exceeding R3000.00 by either handing over to a Debt Collector or Attorney at the discretion of Management
- Provide continuous support and training on company's payment policy and credit management to all BAs
- Control and manage all Beauty Advisor agreements to pay off in close consultation with Collections Officer
- Provide weekly/monthly progress reports on all matters to Area Distributor's via a faxed report
- Ensuring deposit slips of BA payments are handed to the Credit Facilitator concerned
- General Office Administration (Faxing, Filing, Archiving, Faxing)
- Controlling the outgoing and return of RD cheques taken by Credit Facilitators thus ensuring no loss of RD cheques
- Updating Dunning letter Schedule; Letters of Responsibility and the closed files before archiving the closed files
- Manage accounts that is up to date with payments
- Determine whether account is in the right status for releasing
- Releasing stock on a daily basis to client
- Working on a set target
- Provide required feedback to Manager and Attorneys
Telesales
Tracker
02.2009 - 12.2009
- Selling of Tracker units
- Marketing of Tracker to both existing and prospective clients
- Scheduling of fitments of Tracker units, follow up on leads and queries
- Liaise with all necessary parties regarding scheduled fitments
- Data capturing, administration of sales contracts and maintain records of contracts and stats
- Provide service to both existing and prospective clients
- Provide service within the region as well as other departments/ Regions and staff within Tracker
- Administration of Tracker and third party (insurance) client's schedules and fitments
- Run a scheduling report on a daily basis and provide stats to Management
- Liaise with Third party and Tracker staff on a daily basis regarding scheduling of fitments
Collection Specialist
ABSA Bank
02.2004 - 01.2008
- Book value +-R80 million
- Determine the recovery of accounts
- Administer all written off accounts
- Identifying fraud accounts
- Testifying in court on defended matters
- Recall files that have been identified for external debt collection (EDC) from filing room
- Liaise with clients and Attorneys telephonically
- Call clients who have payment defaults on their accounts
- Telephonic Collections to ensure arrears are settled
- Manage accounts that is up to date with payments
- Provide required feedback to the Team leader and EDC Attorneys
- Allocating of Payments from Bank Statement - daily
- Reconciling customer accounts
- Processing of Credit Notes & Journals
- Resolving of queries in timeous manner
- Drafting of Default Letters
- Dealing with walk in clients
- National Credit Act
- Won ABSA Bronze Award
Education
Certificate - Credit Management
Institute of Credit Management of South Africa
Johannesburg, Gauteng 01.2014 - 12.2014
Skills
Accounts receivable management
Timeline
Senior Credit and Risk Controller
Vodacom SA
05.2024 - Current
Senior Credit Controller(Retrenched)
South African National Roads Agency
11.2018 - 04.2024
Certificate - Credit Management
Institute of Credit Management of South Africa
01.2014 - 12.2014
Legal Bad Debt Administrator (Legal Credit Controller)
Altech Netstar
10.2011 - 10.2018
Senior Credit Controller
SA Taxi Finance
02.2011 - 09.2011
Telesales
Tracker
02.2009 - 12.2009
Credit Controller Supervisor
Avroy Shlain
01.2009 - 12.2010
Collection Specialist
ABSA Bank
02.2004 - 01.2008
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