Muhammed Abdul Kadir
Assistant Front Ofice Manager
Barkston drive Blairgowrie Randburg Johannesburg
Summary
Dynamic Assistant Front Office Manager with a proven track record at Protea Hotel by Marriott Balalaika Sandton, excelling in customer service and operations management. Skilled in complaint resolution and staff training, I enhance guest satisfaction and drive revenue through effective upselling strategies. Committed to delivering exceptional hospitality experiences.
Overview
6
6
years of professional experience
Work History
Assistant Front Office Manager
Protea by Marriott Balalaika Sandton
2020.03 - 2024.11
- GUEST services:Checking guests in and out, managing luggage, answering calls, booking services, and addressing concerns. Reservations:Handling bookings, managing room availability, and processing payments. Concierge: Providing local information, arranging transport, and booking tours or activities.
Assistant Front Office Manager
Sheraton Hotel
2019.02 - 2020.02
- Guest Reception & Check-in/out: Greeting guests, verifying details, assigning rooms, issuing keys, explaining hotel facilities, processing payments, and settling final bills.
- Reservations Management: Handling new bookings, modifications, cancellations, and managing room inventory.
- Guest Services & Communication: Answering calls, directing inquiries, coordinating messages, wake-up calls, concierge services (local info, bookings), and assisting with luggage.
- Coordination: Acting as the central hub for housekeeping (room status/readiness), maintenance, and other departments to meet guest needs.
- Complaint & Issue Resolution: Promptly and professionally addressing guest problems to ensure satisfaction.
- Administrative Tasks: Preparing reports, updating guest profiles (preferences), managing internal phone systems, and handling mail.
- Revenue Generation: Upselling room types, promoting hotel services (dining, spa), and managing add-ons.
Education
High School Diploma -
Glenover Secondary School
Durban South AfricaSkills
Customer service
Front desk operations
Complaint handling
Operations management
Staff training and development
Hospitality services
Team management
Timeline
Assistant Front Office Manager
Protea by Marriott Balalaika Sandton
2020.03 - 2024.11
Assistant Front Office Manager
Sheraton Hotel
2019.02 - 2020.02
High School Diploma -
Glenover Secondary School