Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammed Abdul Kadir

Assistant Front Ofice Manager
Barkston drive Blairgowrie Randburg Johannesburg

Summary

Dynamic Assistant Front Office Manager with a proven track record at Protea Hotel by Marriott Balalaika Sandton, excelling in customer service and operations management. Skilled in complaint resolution and staff training, I enhance guest satisfaction and drive revenue through effective upselling strategies. Committed to delivering exceptional hospitality experiences.

Overview

6
6
years of professional experience

Work History

Assistant Front Office Manager

Protea by Marriott Balalaika Sandton
03.2020 - 11.2024
  • GUEST services:Checking guests in and out, managing luggage, answering calls, booking services, and addressing concerns. Reservations:Handling bookings, managing room availability, and processing payments. Concierge: Providing local information, arranging transport, and booking tours or activities.

Assistant Front Office Manager

Sheraton Hotel
02.2019 - 02.2020
  • Guest Reception & Check-in/out: Greeting guests, verifying details, assigning rooms, issuing keys, explaining hotel facilities, processing payments, and settling final bills.
  • Reservations Management: Handling new bookings, modifications, cancellations, and managing room inventory.
  • Guest Services & Communication: Answering calls, directing inquiries, coordinating messages, wake-up calls, concierge services (local info, bookings), and assisting with luggage.
  • Coordination: Acting as the central hub for housekeeping (room status/readiness), maintenance, and other departments to meet guest needs.
  • Complaint & Issue Resolution: Promptly and professionally addressing guest problems to ensure satisfaction.
  • Administrative Tasks: Preparing reports, updating guest profiles (preferences), managing internal phone systems, and handling mail.
  • Revenue Generation: Upselling room types, promoting hotel services (dining, spa), and managing add-ons.

Education

High School Diploma -

Glenover Secondary School
Durban South Africa

Skills

Customer service

Timeline

Assistant Front Office Manager

Protea by Marriott Balalaika Sandton
03.2020 - 11.2024

Assistant Front Office Manager

Sheraton Hotel
02.2019 - 02.2020

High School Diploma -

Glenover Secondary School
Muhammed Abdul Kadir Assistant Front Ofice Manager