Muhammad Mikaeel Badat
Kibler Park, Johannesburg South
Summary
Dynamic and adaptable operations, technical support, and client management professional with extensive experience across telecommunications, business development, automotive operations, and customer relationship management. Proven ability to lead technical teams, coordinate infrastructure projects, manage client accounts, and streamline operational processes in fast-paced environments. Skilled in technical support, staff training, networking infrastructure, business operations, and stakeholder engagement, with a strong focus on efficiency, service excellence, and long-term client retention. Demonstrated leadership experience in managing teams, onboarding staff, coordinating branch rollouts, and driving operational improvements across multiple business functions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Senior Business Development Representative
CarStore
11.2025 - 03.2026
- Spearheaded dealership onboarding initiatives and provided ongoing client support to improve platform adoption and user engagement.
- Built and maintained professional relationships with dealerships, suppliers, and industry stakeholders.
- Assisted clients with operational queries, account management, and service-related support.
- Conducted onboarding sessions and product demonstrations tailored to client requirements.
- Trained and mentored newly appointed sales representatives, ensuring seamless integration into operational processes.
- Collaborated with internal departments to improve communication, workflow efficiency, and service delivery.
- Maintained accurate CRM records, reporting, and client follow-ups to support business operations.
Customer Service Representative
Betway
02.2024 - 10.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Financial Advisor
Liberty Life
01.2022 - 12.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Head of Technical Support & Sales Operations
MyVoIP Communications
01.2017 - 12.2021
- Directed technical support operations, sales coordination, and client service delivery across multiple branches and field teams.
- Managed installations, after-hours support, troubleshooting, infrastructure coordination, and customer escalations for both residential and business clients.
- Led telecommunications and wireless infrastructure projects involving VoIP, fibre connectivity, microwave wireless solutions, routers, towers, and networking hardware.
- Successfully launched and operationally established the Kimberley branch within three days, including tower setup, infrastructure deployment, and staff training.
- Coordinated inter-branch travel logistics, technical deployments, and operational scheduling for multiple teams.
- Trained and developed approximately 15 staff members across technical and sales divisions, including Durban and Kimberley branches.
- Conducted client consultations to identify operational requirements and implement tailored telecommunications solutions.
- Assisted with B2B and direct sales initiatives, promotional activations, exhibitions, and customer engagement events.
- Streamlined internal operational processes to improve efficiency, reduce downtime, and optimise resource allocation.
- Managed administrative functions, reporting, client communication, and CRM updates to support business continuity.
- Built and maintained long-term client relationships through responsive support, technical expertise, and service excellence.
Founder & Operations Manager
Boosted Garage / Boostworx Detailing & Car Care
06.2018 - 04.2021
- Founded and independently managed a performance automotive and detailing business, overseeing all operational, financial, and customer service functions.
- Directed daily business operations including client consultations, supplier management, invoicing, procurement, payments, quality control, and customer relations.
- Built and maintained a strong industry network with performance shops, parts suppliers, and automotive service providers.
- Recruited, interviewed, and onboarded employees and contractors to support operational growth and service delivery.
- Developed and implemented marketing initiatives, branding strategies, and customer engagement campaigns across social media platforms.
- Established a loyal client base through exceptional customer service, transparent communication, and high-quality workmanship.
- Identified cost-saving opportunities and operational improvements to maximise productivity and efficiency.
- Managed project planning, workflow coordination, and customer expectations across multiple automotive builds and detailing projects.
- Maintained strong client retention through relationship management and personalised customer support.
Education
No Degree -
Mondeor High
Johannesburg South 01.2011 - 12.2016
Skills
Operations Coordination
Technical Support & Troubleshooting
Telecommunications Infrastructure
Networking & Wireless Solutions
VoIP & Fibre Solutions
Client Relationship Management
Staff Training & Development
Team Leadership
CRM Systems
Microsoft Office Suite
Microsoft Excel
Business Development
Customer Service Excellence
Administrative Coordination
Supplier & Stakeholder Management
Project Coordination
Social Media & Digital Marketing
Automotive Operations
Problem Solving & Process Improvement
Additional Information
Valid Driver’s License, Reliable Transport, Willing to Travel, Strong Communication & Interpersonal Skills, Adaptable and Fast-Learning Professional
Timeline
Senior Business Development Representative
CarStore
11.2025 - 03.2026
Customer Service Representative
Betway
02.2024 - 10.2025
Financial Advisor
Liberty Life
01.2022 - 12.2023
Founder & Operations Manager
Boosted Garage / Boostworx Detailing & Car Care
06.2018 - 04.2021
Head of Technical Support & Sales Operations
MyVoIP Communications
01.2017 - 12.2021
No Degree -
Mondeor High
01.2011 - 12.2016
Personal Information
Driving License: Valid Driver’s License