MUHAMMAD ALIE
Finetown
Summary
Dedicated and versatile professional with strong experience in customer service, technical support, and digital tools. Skilled in telecommunications, multilingual communication, and MS Office applications. Known for fast and accurate typing, resilience under pressure, and a consistent ability to meet deadlines while building strong client relationships.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front-End Web Designer
Evetech
09.2023 - 02.2024
- Design Tools: Photoshop, Canva, Figma.
- Development Tools: Parcel (bundler), Browser Console (JavaScript debugging and inspection).
- Web Technologies: HTML, CSS, > JavaScript (in progress)
- Version Control & Debugging: Familiar with browser developer tools and basic console commands
- Work Efficiency – Delivered rapid and high-quality output under tight deadlines, maintaining consistent performance.
- Web Page Design – Created visually engaging advertisement pages to capture customer interest and boost traffic.
- HTML & CSS Optimization – Improved website speed and structure using clean, efficient front-end code.
- Graphic Enhancement – Used Photoshop to design polished product visuals and enhance front-end layout appeal.
- Website Development – Built fully functional websites daily, demonstrating strong coding discipline and creative execution.
End User Computing - Skills Set
- Microsoft Office Suite – Proficient in Word, Excel, PowerPoint, and Outlook.
- Typing & Document Formatting – Creating, editing, and formatting professional documents.
- Spreadsheet Skills – Using formulas, charts, and tables in Excel.
- Email & Internet Use – Managing email accounts, browsing safely, and using search engines effectively.
- File Management – Organizing folders, saving files, and using cloud storage (e.g., Google Drive, OneDrive).
- Basic IT Support – Identifying and solving common hardware/software issues.
- Digital Communication – Using messaging platforms, video conferencing tools (Zoom, Teams), and online collaboration.
- Cyber Awareness – Understanding basic security practices like password safety and avoiding phishing.
- Software Installation & Updates – Installing applications and performing system updates
Sales Agent
Takolias Hardware
04.2024 - 07.2025
- Ability to multitask - Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
- Sales Pitch Development - Developed sales pitches tailored specifically to individual client needs.
- Product Knowledge Application - Enhanced sales performance with thorough knowledge of product range.
- Market Research - Conducted market research to identify new business opportunities.
Inbound Outbound Call Center Agent
Takolias Hardware
04.2024 - 07.2025
- Email Communication – Responded rapidly to customer emails, ensuring clear and effective communication across multiple languages.
- Team Collaboration – Worked closely with sales and customer service teams to maintain high levels of client satisfaction.
- Ticket Sales Management – Handled ticket sales with precision, delivering accurate and timely customer service.
- Telephone System Operation – Utilized multi-line phone systems to manage calls efficiently and professionally.
- Inbound Call Handling – Managed high volumes of incoming calls, maintaining fast response times and service quality.
- Call Volume Management – Successfully handled over 50 customer calls per day, demonstrating resilience and focus.
- Client Relationship Building – Strengthened sales and service relationships by motivating team members and driving results.
- Product Knowledge Delivery – Boosted client trust by providing accurate and detailed product information.
Education
Certificate in End User Computing -
BILAL TECHNICAL COLLEGE
Johannesburg06-2022
Certificate in Front-End Web Development -
CODING WITH MOSH
Online (based In Sydney, Australia09-2025
Certificate in Cyber Security Essentials -
CISCO NETWORKING ACADEMY
Online (Global Program)10-2022
Skills
- Web Development & Design: HTML, CSS, JavaScript (in progress), Photoshop, Canva, Figma, Parcel, Browser Console
- Office & Productivity Tools: MS Word, MS Excel, MS Office Suite
- Customer Service & Communication: Active listening, multilingual communication, customer relationship building, fast and accurate typing
- Technical Support: Skilled in modern computer hardware, basic IT troubleshooting, telecommunications knowledge
- Work Ethic & Soft Skills: Hardworking, dedicated, resilient under pressure, committed to meeting deadlines, team collaboration
Certification
- Front End Web Developer
- Cybersecurity Essentials
- Cisco Networking Academy
Languages
English - Fluent
Zulu, Sesotho - Fluent
Personal Information
- Number of Children: None
- Health Status: Excellent
- Date of birth: 1998-04-12
- Gender: Male
- Nationality: Malawian
- Marital status: Single
Timeline
Sales Agent
Takolias Hardware
04.2024 - 07.2025
Inbound Outbound Call Center Agent
Takolias Hardware
04.2024 - 07.2025
Front-End Web Designer
Evetech
09.2023 - 02.2024
End User Computing - Skills Set
Certificate in End User Computing -
BILAL TECHNICAL COLLEGE
Certificate in Front-End Web Development -
CODING WITH MOSH
Certificate in Cyber Security Essentials -
CISCO NETWORKING ACADEMY