CargoWise
MUBANGA K. KAPOPO
Export & Supply Chain Specialist
Johannesburg
Summary
Results-driven logistics and supply chain professional with over 4 years of experience in end-to-end export management, client service, and digital process automation. Expertise in coordinating shipments exceeding 18,000 MT regionally each quarter while ensuring regulatory compliance across multiple African corridors. Skilled in cultivating strong client relationships and optimizing workflows using advanced tools such as Power BI, Excel Automate, and ERP systems to enhance operational efficiency and transparency. Committed to driving continuous improvement and delivering exceptional service in dynamic environments.
Overview
5
5
years of professional experience
Work History
Key Account Manager, Glencore International AG
C Steinweg Group
01.2025 - Current
- Manage 18,000 MT quarterly allocations across Southern & East Africa (Dar, Mombasa, Durban, Beira, Ndola).
- Lead digital transformation projects as Citizen Developer – rolled out automated packing lists, storage cost calculators, and client dashboards.
- Drafted SOPs for hazardous cobalt handling; ensured compliance across multi-country frameworks.
- Serve as primary client interface for Glencore South Africa & Switzerland, handling reporting, SOPs, and customer growth initiatives.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Strengthened client relationships through regular communication and effective problemsolving.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Imports and Exports Coordinator (Mining Division)
C. Steinweg Group
02.2022 - 12.2024
- Coordinated export logistics for 4,000 MT+ per month of copper, cobalt, lithium, chrome, and ferroalloys across SADC and East Africa.
- Achieved 85% stack success rate and 100% load completion for regional shipments.
- Managed client portfolio including CNMC, Huayou, Afrochine, Traxys, IXM, FQM, Sibanye Stillwater.
- Negotiated with service providers and supervised warehouse start-ups and bulk vessel operations in Durban, Walvis Bay, and Beira.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Implemented cost-saving measures, identifying inefficiencies and reallocating resources to achieve optimal results.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
- Collaborated with other functional areas to develop integrated solutions for complex business challenges related to finance operations.
Graduate Intern
C. Steinweg Bridge
02.2021 - 02.2022
- Supported shipment file management, billing, reconciliations, and creditor invoice processing.
Education
BSc - Applied Mathematics & Computer Science
UNISA
BEng - Civil Engineering
University of Pretoria
Pretoria, South Africa11-2017
Bachelors Exemption -
Jeppe High School For Boys
Johannesburg, South AfricaSkills
Supply chain coordination for metals
Regulatory adherence for hazardous cargo
Customs & Regulatory Coordination (SARS, ZIMRA, TRA, ZRA)
Client Account Management (Glencore, Huayou, CNMC, IXM, Traxys)
Process Automation & Digital Tools (PowerBI, Copilot, Carlo, Cargowise, SAP)
Team Training & Cross-border Coordination
Key account management
Client relationship building
Business development
Data-driven decision making
IT support
Software
EasyClear
ShipShape
SAP
MS Office
NAVIS
Warehouse Inventory Management System
Carlo
Timeline
Key Account Manager, Glencore International AG
C Steinweg Group
01.2025 - Current
Imports and Exports Coordinator (Mining Division)
C. Steinweg Group
02.2022 - 12.2024
Graduate Intern
C. Steinweg Bridge
02.2021 - 02.2022
BSc - Applied Mathematics & Computer Science
UNISA
BEng - Civil Engineering
University of Pretoria
Bachelors Exemption -
Jeppe High School For Boys