Mtisunge Nyirenda
Mzuzu
Summary
Expert in delivering exceptional customer care and satisfaction, fostering customer loyalty and retention through strategic marketing initiatives..
Overview
11
11
years of professional experience
Work History
Temporary Sales Clerk (FISP Programme)
Smallholder Farmers Fertilizer Resolving Fund Malawi
Mzuzu
11.2016 - 02.2020
- Receive used coupons from Rural (Satellite Depot)
- Scan for originality using a Bar Code Machine Reader
- Reconciling with DFID
- Entering data in the DFID system
- Attending to walk in clients at the main depot (Luwinga Depot)
- Advising clients on which product (fertiliser pesticides) to buy at what stage of the crop
Sales Representative
Nation Publications Limited
Lilongwe
08.2009 - 09.2015
- Attending to clients at the front desk
- Booking adverts
- Customer relationship management
- Answering calls professionally
- Responding to customer inquiries, handling and assisting in resolving conflicts
- Assisting in carrying out Ads sales promotion
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
High School Diploma -
Lilongwe Girls Secondary School
Lilongwe 01-2005
Some College (No Degree) - Diploma in Marketing
Blantyre Business College
LilongweSkills
- Customer relationship management
- Time management skills, and willingness to learn and adapt to the changing environment
- Team collaboration and players with great attention to detail
- Excellent communication and interpersonal skills, and able to work with minimum supervision
REFEREES
1. Stonneck Thawe
Sales Monitor - North
Nation Publications Limited
P/Bag 93
Mzuzu 2
Tel: 0888 891 234 / 099 9 891 234
Email: stonneckthawe.npl@gmail.com
2. Billy Golombe
Assistant ICT Officer
Smallholder Farmers' Fertilizer Revolving Fund of Malawi
P.O. Box 20045
Luwinga
Mzuzu 2
Tel: 088 8 556 733
Email address: bgolombe@sffrfm.org
3. Charles Morroco
Warehouse Manager
Smallholder Farmers' Fertilizer Revolving Fund of Malawi
P.O. Box 20045
Luwinga
Mzuzu 2
Tel: 099 1 124 370
Email: cmorroco@sffrfm.org
Timeline
Temporary Sales Clerk (FISP Programme)
Smallholder Farmers Fertilizer Resolving Fund Malawi
11.2016 - 02.2020
Sales Representative
Nation Publications Limited
08.2009 - 09.2015
High School Diploma -
Lilongwe Girls Secondary School
Some College (No Degree) - Diploma in Marketing
Blantyre Business College
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