Mthwakazi Codana
Hostess
Cape Town
Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Coffee Specialist
Nestle
03.2023 - Current
- Greet Customers, advise and guide a clientele loyal to up‑market products in compliance with the quality standards defined in the Nespresso service offering
- Introducing customers to Nespresso's luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products
Hotel Hostess
Radisson Blu Hotel
06.2022 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Hostess
Harbour House Restaurant
05.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Consultant
Core Group iStore
09.2020 - 02.2021
- Greeting Customers
- Responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Help Customers to open contracts
- Achieve established goals
Sales Associate
The Foschini Group(TFG @home)
10.2018 - 01.2020
- Greeting customers
- Responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goal
Education
Bsc - Environmental and Water Science
University of the Western Cape
01.2014 - 04.2018
Skills
Microsoft
References
- Manager, Nestle, 0724634400, marlon.jordan@nestle.com
- June Allison, Core Group, junealison@istore.co.za
- Stephen Fischer, TFG (Assistant Manager @Home), 0219174300 or 0784584845
- Thabo Ngcobo Regional Manager Harbor house 0214184744
- Imraan Sandan Night Manager Pullman(Radisson blu) 0214674000
Resumeobjective
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Coffee Specialist
Nestle
03.2023 - Current
Hotel Hostess
Radisson Blu Hotel
06.2022 - 01.2023
Hostess
Harbour House Restaurant
05.2021 - 01.2022
Sales Consultant
Core Group iStore
09.2020 - 02.2021
Sales Associate
The Foschini Group(TFG @home)
10.2018 - 01.2020
Bsc - Environmental and Water Science
University of the Western Cape
01.2014 - 04.2018
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