Mthwakazi Codana
Hostess
Cape Town
Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Coffee Specialist
Nestle
03.2023 - Current
- Greet Customers, advise and guide a clientele loyal to up‑market products in compliance with the quality standards defined in the Nespresso service offering
- Introducing customers to Nespresso's luxurious coffee brands and providing them with personalized advice and guidance on specialty coffee products
Hotel Hostess
Radisson Blu Hotel
06.2022 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Hostess
Harbour House Restaurant
05.2021 - 01.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Consultant
Core Group iStore
09.2020 - 02.2021
- Greeting Customers
- Responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Help Customers to open contracts
- Achieve established goals
Sales Associate
The Foschini Group(TFG @home)
10.2018 - 01.2020
- Greeting customers
- Responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goal
Education
Bsc - Environmental and Water Science
University of the Western Cape
01.2014 - 04.2018
Skills
Microsoft
Customer Service
Administrative
Adaptability and Flexibility
Hospitality service expertise
Exceptional customer service
Hospitality and accommodation
Positive and professional
Teamwork and Collaboration
Positive Attitude
Customer Satisfaction
Excellent Communication
References
- Manager, Nestle, 0724634400, marlon.jordan@nestle.com
- June Allison, Core Group, junealison@istore.co.za
- Stephen Fischer, TFG (Assistant Manager @Home), 0219174300 or 0784584845
- Thabo Ngcobo Regional Manager Harbor house 0214184744
- Imraan Sandan Night Manager Pullman(Radisson blu) 0214674000
Resumeobjective
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Coffee Specialist
Nestle
03.2023 - Current
Hotel Hostess
Radisson Blu Hotel
06.2022 - 01.2023
Hostess
Harbour House Restaurant
05.2021 - 01.2022
Sales Consultant
Core Group iStore
09.2020 - 02.2021
Sales Associate
The Foschini Group(TFG @home)
10.2018 - 01.2020
Bsc - Environmental and Water Science
University of the Western Cape
01.2014 - 04.2018