Receptionist supporting hotel guests with 50-300 guest transactions per day across check-in and check-out, reservations, and switchboard handling. Manages guest relations, transfer arrangements for local and international visitors, and daily front office administration using Room Master, MS Word, and MS Excel. Brings a calm, organized approach to high-contact hospitality service.
Hi, I’m
Mthokozisi Nleya
Receptionist & Tailor
MUNSIEVILLE,GP
Summary
Overview
4
Language
3
Certifications
3
years of professional experience
1
year of post-secondary education
Work History
LENTLORO (Pty) Ltd
Tailoring & cutting
01.2022 - Current
Job overview
- Track 10-50 cutting orders weekly to keep work organized and production moving on schedule.
- Cut and prepare fabric pieces according to pattern requirements and garment specifications.
- Measure material accurately to support proper fit, alignment, and finished garment quality.
- Coordinate with management on workload priorities and daily tailoring requirements.
MISTY HILLS COUNTRY HOTEL AND SPA
RECEPTIONIST/PRESERVATIONIST
10.2009 - 01.2014
Job overview
- Managed 50-300 guest check-ins and check-outs per shift while maintaining accurate Room Master records.
- Operated the switchboard and coordinated incoming calls for guests and hotel staff.
- Processed reservations and arranged transfers for international and local guests.
- Supported daily guest relations by typing correspondence, answering questions, and handling front-desk requests.
- Completed filing, copying, binding, scanning, and emailing to keep office records organized and accessible.
- Maintained accurate front-office documents and schedules using MS Word and MS Excel.
Education
Indlela Training Centre Krugersdorp
Certificate In Cutting And Sewing from Fashion Design
01.2022 - 07.2022
University Overview
Passed Skills
Recreation Africa Leisure Industry (Pty)LtdMuldersdrift
Certificate For Hygiene, Customer Service And Sales from Hygiene Customer Service & Sales
04.2011 - 04.2011
University Overview
BENIK CATERERS School Johannesburg
Certificate For Level Course In Food And Beverages As A Senior Waiter from Food And Beverage
01.2010 - 02.2010
University Overview
MAMBALE SECONDARY SCHOOLMAMBALE village
Ordinary Level (Metric) from NDEBELE, ENGLISH, HISTORY, GEOGRAPHY, FASHION AND FABRIC
05-2006
University Overview
Skills
Windows
MS Word
MS Excel
Internet
Room Master
Guest check-in & check-out
Reservation handling
Switchboard operation
Guest relations
Transfer coordination
Personal Information
Personal Information
- Date of Birth: 20/10/89
- Gender: MALE
- Nationality: ZIMBABWE
- Driving License: C3
- Marital Status: SINGLE
- ID Type: Passport
- ID Number: GN 454251
Certification
Certificate For Level Course In Food And Beverages As A Senior Waiter
References
References
1:COMAS GATE
Front Office Manager
073 216 4735 /011950 6006
MISTY HILLS COUNTRY HOTEL
2:Jabulani KHUBEKA
Restaurant Manager
083 246 2176 / 0119506239
3:Sello Moilwa
Fashion and Design Manager
sellomoilwa6@gmail.com
CELL 0737964516
LENTLORO (Pty) Ltd
Interests
READING AND WATCHING MOVIES, FOOTBALL AND VALLEY BALL
Disclaimer
Disclaimer
"I hereby declare that the information contained in this CV is true, correct and complete to the best of my knowledge and belief.I take full responsibility for the accuracy of the details provided."
Timeline
Indlela Training Centre
Certificate In Cutting And Sewing from Fashion Design
01.2022 - 07.2022
Tailoring & cutting
LENTLORO (Pty) Ltd
01.2022 - Current
Recreation Africa Leisure Industry (Pty)Ltd
Certificate For Hygiene, Customer Service And Sales from Hygiene Customer Service & Sales
04.2011 - 04.2011
BENIK CATERERS School
Certificate For Level Course In Food And Beverages As A Senior Waiter from Food And Beverage
01.2010 - 02.2010
RECEPTIONIST/PRESERVATIONIST
MISTY HILLS COUNTRY HOTEL AND SPA
10.2009 - 01.2014
MAMBALE SECONDARY SCHOOL
Ordinary Level (Metric) from NDEBELE, ENGLISH, HISTORY, GEOGRAPHY, FASHION AND FABRIC