Mthokozisi Nicolia Phetha

At Netcare I have gained valuable skills and experience in the world of Customer service, reporting, recons and risk. I have also learnt interpersonal skills and how to liaise with various departments in a company. My experience has taught me to deal with problems and queries immediately and efficiently. Due to the fast nature of this business, being able to perform ad-hoc queries successfully is imperative this in turn has allowed me to become multi-skilled through the different interfaces of communication and support. My customer service and financial knowledge has also grown considerably during my employment at Netcare. I’m able to work well under pressure and thrive on new challenges. I have full and comprehensive understanding of the business process as well as the following skills and competencies: Together with the above attributes, I am highly motivated and committed to any task at hand, and the will to the best of my ability fulfill all duties and responsibilities. I am also eager to introduce and implement controlled business processes, best new practices and enhancements to facilitate a highly skilled working environment. I strongly believe that motivation is a key driver behind any successful company. I am currently studying towards my Bachelor in Finance (BCompt Finance) and I am enthusiastic and highly motivated. I believe that my work experience and education will prove to be an asset to your growing organization/department. General I am conscientious, dedicated, hard working and goal directed. I show initiative, use my creativity to find solutions and enjoy seeing projects through a positive conclusion. I firmly believe that I possess many qualities of a good worker. I am trustworthy, reliable and dependable. I do feel strongly that if you offer me the position, you would not regret it, as I would do all that I can to be an asset to you and the company. I am confident that my trustworthiness and reliability will stand stead to the position in which I have applied.

• Owning the mistake than faking the perfection
• Adaptable to any positive change
• Team player and participative
• Good human skills

• Shy of confrontation
• Bad with people’s names
• Motional person

Family Life: Married with three daughters