Summary
Overview
Work History
Skills
Timeline
Generic

Mthokozisi Ngcobo

Assistant Housekeeper
Durban

Summary

Dynamic Assistant Housekeeping Manager at Red Carnation Hotels Collection, recognized for enhancing cleanliness ratings through meticulous room inspections and effective staff training. Skilled in chemical handling and team building, I fostered a collaborative environment that reduced turnover and improved service quality, ensuring a welcoming atmosphere for guests.

Experienced with overseeing housekeeping teams and ensuring top-notch service standards. Utilizes effective communication and leadership skills to manage daily operations. Track record of implementing efficient processes and maintaining clean, welcoming environment.

Overview

15
15
years of professional experience

Work History

Assistant Housekeeping Manager

Red Carnation Hotels Collection
06.2023 - Current
  • Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
  • Maintained high-quality service standards through regular communication with guests and other hotel departments.
  • Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
  • Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
  • Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
  • Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
  • Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
  • Implemented safety protocols to ensure a safe working environment for both staff and guests.
  • Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Evaluated employee performance and developed improvement plans.
  • Managed laundry sorting, washing, drying, and ironing.
  • Maintained facility grounds, equipment, and safety compliance.

Public Area Supervisor

Red Carnation Hotels Collection
03.2016 - 06.2023
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Planned sequence of operations and established schedule.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
  • Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
  • Improved team morale and productivity by implementing monthly recognition program for outstanding performance.

Co-ordinator

Red Carnation Hotels Collection
05.2010 - 03.2016
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.

Houseman

Red Carnation Hotels Collection
05.2010 - 02.2012
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
  • Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Handled requests for extra linens, toiletries and other supplies.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Skills

Chemical handling

Health and safety

Scheduling staff

Room inspections

Task delegation

Work prioritization

Laundry operations

Public area cleanliness

Housekeeping procedures

Cleaning practices

Task assignment

Window cleaning

Vacuuming and sweeping

Housekeeping

Cleaning bathrooms

Quality improvements

Department coordination

Health and safety compliance

Staff training and development

Staff motivation

Team building

Staff scheduling

Room inspection

Team performance management

Turndown service

Time management abilities

Self motivation

Decision-making

Organizational skills

Timeline

Assistant Housekeeping Manager

Red Carnation Hotels Collection
06.2023 - Current

Public Area Supervisor

Red Carnation Hotels Collection
03.2016 - 06.2023

Co-ordinator

Red Carnation Hotels Collection
05.2010 - 03.2016

Houseman

Red Carnation Hotels Collection
05.2010 - 02.2012

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Mthokozisi NgcoboAssistant Housekeeper