Mthokozisi Mtolo

- Develop and oversee a comprehensive Wellness Program at the workplace.
- Coordinate the logistics for the Awareness, Counselling, and Testing (ACT) sessions on site.
- Foster an inclusive environment for employees facing health challenges.
- Facilitate referrals to local clinics (Department of Health) to ensure access to effective treatment and ongoing patient care.
- Conduct regular toolbox talks to engage and educate workers.
- Participate in quarterly forum facilitation meetings on site and contribute to annual combined meetings.
- Establish and maintain a database encompassing all employees and their immediate family members, as well as relevant local NGOs and clinics.
- Prepare and submit reports regarding site meetings, toolbox talks, weekly planning sheets, and monthly reports to the service provider.

• I Implement and manage the wellness program on site
• Co-ordinate the logistics for the awareness, counselling and testing (ACT) sessions on site
• Create an enabling environment in the work place for employees with Health issues
• Provide referrals to local clinics (Department of Health) to access effective treatment and patient monitoring
• Conduct regular toolbox talks with employees
• Attended quarterly forum facilitation meetings on site and annual combined meetings
• Created and maintained a database of all workers and immediate families, local NGO's and Clinics, reported on site meetings, toolbox talks, weekly planning, and monthly reports to service provider.

• Embodied health and wellness values by educating clients on critical health choices and fostering accountability through regular meetings to enhance program compliance.
• Developed and delivered informative workshops aimed at elevating overall health and well-being.
• Organized and coordinated HIV testing and counseling initiatives for employees and service providers to promote awareness and wellness.
• Conducted engaging toolbox talks, ensuring employees received vital information from both the service provider and program coordinator.
• Compiled and analyzed monthly progress reports on key health topics, effectively conveying essential feedback to colleagues.

• Efficiently processed cash register transactions, ensuring accuracy in change distribution.
• Delivered exceptional customer service by effectively handling feedback and complaints.
• Organized and replenished merchandise, optimizing visual merchandising standards.
• Strictly adhered to cash handling policies and procedures to maintain integrity.
• Greeted customers promptly with a friendly demeanor, enhancing their shopping experience.
• Maintained a high pace at checkout to minimize customer wait times.
• Ensured a tidy checkout area, contributing to a professional store presentation.

• Collected and processed credit card transactions, ensuring accurate posting of charges for seamless customer experiences.
• Managed guest reservations and room assignments to optimize occupancy and service efficiency.
• Greeted guests with professionalism upon arrival, facilitating luggage transport to enhance their experience.
• Collaborated with management to swiftly resolve room issues, demonstrating commitment to customer satisfaction.
• Elevated guest satisfaction ratings through prompt, high-quality service and attentive support.
• Provided comprehensive assistance to guests, effectively addressing their needs and inquiries.
• Resolved customer complaints with proactive solutions, reinforcing a positive reputation for the establishment.