ReOs System
Mthokozisi Mthembu
Real Estate Administrator
Ballitoville
Summary
Driven Real Estate Administrator with a proven track record at Rawson Properties, enhancing office efficiency and client satisfaction through expert property management and strong problem-solving skills. Excelled in streamlining operations and increasing agent productivity, demonstrating exceptional communication and organizational capabilities. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Real Estate Administrative Assistant
Rawson Properties
08.2023 - Current
- Maintained efficient office operations by handling errands and administrative functions.
- Developed and maintained list of available properties suited to different needs and budget for rental use.
- Conducted credit checks on tenants through TPN system.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated appointments to show marketed properties.
- Improved office efficiency by maintaining accurate records of properties listed, contracts signed, and payments received.
- Kept contacts organized with ReOs system to maintain readiness for future mailings.
- Assisted with invoicing and receipting of payments from tenants accounts.
- Expedited lease signing process for tenants with thorough background checks and timely preparation of paperwork.
- Increased agent productivity by coordinating property showings, open houses, and client appointments.
- Ensured that company expenses were paid up every month.
- Maintained accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Performed inspections and arranged for all maintenance work required on properties managed by office.
- Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
- Facilitated smooth transactions by managing communication between clients, agents, lenders, and attorneys.
- Prepared lease renewals and disclosures and used Rawson Engage to complete paperwork.
- Managed high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
- Liaised between landlords and tenants and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Prepared and maintained accurate property listings.
Volunteer
Unyazi Diversified Services (Pty) Ltd
Ballito
12.2021 - 06.2023
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Promptly responded to tenant complaints and concerns for over 10 properties.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Followed up on delinquent tenants and coordinated collection procedures.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Advanced Dip in Real Estate - Real Estate
University of Johannesburg
Johannesburg, South Africa 01.2023 - 11.2023
Dip in Financial Services & Operations - Financial Services Operations
University of Johannesburg
Johannesburg, South Africa 02.2017 - 11.2021
High School Diploma -
Richem Secondary School
Empangeni, South Africa 04.2014 - 12.2016
Skills
Critical Thinking
Software
Red Rabbit System
RT3 System
Microsoft Office
Certification
Driver's License: Code 10
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Real Estate Administrative Assistant
Rawson Properties
08.2023 - Current
Advanced Dip in Real Estate - Real Estate
University of Johannesburg
01.2023 - 11.2023
Driver's License: Code 10
06-2022
Volunteer
Unyazi Diversified Services (Pty) Ltd
12.2021 - 06.2023
Dip in Financial Services & Operations - Financial Services Operations
University of Johannesburg
02.2017 - 11.2021
High School Diploma -
Richem Secondary School
04.2014 - 12.2016
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