Poetry
Mthokozisi Mnguni
Bartender
Johannesburg
Summary
Attentive Head Bartender with passion for variety and flavor profile of varying spirits, cocktails and wines. Dedicated to thoughtful customer experience design and bar theme adherence. Dynamic bartender with nine years of experience leading versatile teams in bar management. Customer-focused manager, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented mentor leading bar staff in routine maintenance and service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Head Bartender
Desmond
8 2023 - Current
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Assisted with inventorying beverage stock and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Ensured compliance with local alcohol regulations and company policies, maintaining safe and responsible environment for all patrons.
- Trained 5 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Head Bartender
Thami Nhlumayo
11.2020 - 11.2021
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender Assistant
Porchino
07.2016 - 11.2021
- Addressed customer complaints and inquiries to verify satisfaction.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Learned how to make wide variety of mixed drinks.
- Contributed to positive work environment by fostering teamwork among staff members during high-pressure shifts.
- Assisted with opening and closing procedures, maintaining clean and organized workspace.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
Gym Maintenance
Shelby
01.2015 - 07.2015
- Oversaw gym maintenance tasks, ensuring equipment functionality and facility cleanliness at all times.
- Contributed to gym maintenance efforts by ensuring equipment was properly stored after each practice session.
- Improved gym safety standards by conducting regular equipment inspections and maintenance checks.
- Oversaw maintenance requests for gym facility, coordinating repairs as needed to minimize downtime of equipment use.
Education
Certificate In Electrical Skills - Electrical Engineering
South West Gauteng College
Soweto Certificate - Bar Academy Essentials
Diageo South Africa
Midrand 06.2017
Skills
Blending techniques
Attentive service
Measurement accuracy
Preparing garnishes
Wine and liquor knowledge
Sales Promotion
Taking inventory
Promotional Event Execution
Sales and Upselling Techniques
Classic cocktails
Outgoing Personality
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
Additional Information
Thaba Eco Hotel
Manager: Desmond
+27 69 208 1191
Gemelli Restaurant
Director: Porchino
+27 83 609 9820
Nhlums Hospitality
Director: Thami Nhlamulo
+27 71 971 7800
Virgin Active
Manager: Selby
+27 78 520 4872
Interests
Timeline
Head Bartender
Thami Nhlumayo
11.2020 - 11.2021
Bartender Assistant
Porchino
07.2016 - 11.2021
Gym Maintenance
Shelby
01.2015 - 07.2015
Head Bartender
Desmond
8 2023 - Current
Certificate In Electrical Skills - Electrical Engineering
South West Gauteng College
Certificate - Bar Academy Essentials
Diageo South Africa