Years of professional experience
Mthokozisi Lushozi
Diverse Professional
Windsor Glen
Summary
Results-focused Commercial leader ambitious to drive substantial revenue and profits through proactive strategies. Brings multifaceted approach involving competitor research, innovative promotional strategies and continuous optimization to exceed expectations. Continuously seeks out opportunities in market gaps and customer trends. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
5
5
Certification
6
6
Languages
Work History
Business Development/Global Key Account Manager
Iron Mountain Pty LTD
5 2022 - Current
- Provides purpose-fit solutions through an in-depth understanding of specific client needs relating to the services Iron Mountain SA provides.
- Engages with clients on a regular basis to maintain sound relationships.
- Acts as primary contact between clients and Iron Mountain SA for purposes of negotiating prices within the parameters of the Authority Framework, providing customized solutions, problem/issue resolution, and maintaining a current and updated database on all clients in own portfolio.
- Created effective marketing, sales, and promotional initiatives to drive revenue.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Managed escalated client inquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Researched prospective clients to develop and execute cold call lists.
- Closed long-term agreements through skillful negotiation.
- Researched trends to gather data and implement innovative strategies.
- Keeps informed of legislative requirements pertaining to document and records management.
- Ensures effective classification of client information to ensure fast and accurate retrieval.
- Ensures effective management of documentation and records, as defined within the customer's document retention strategy, by informing customers of past due dates.
- Compiles and reports on boxes past due on a quarterly basis.
- Develop Account Plans as Sales Manager/Sector Head for the allocated.
- Portfolio, in order to leverage new opportunities and ensure customer retention.
- Reports sales and service statistics to the Managing Director on a weekly basis.
- Resolve all inquiries or queries escalated to you within a reasonable timeframe and communicate concerns relating to service delivery.
- Operations, and to respective support and management personnel, ensures remediation thereof.
- Ensure that my portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients' portfolio data integrity is accurately maintained.
- Preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Global Managing Director in order to capitalize on opportunities identified.
- Ensure effective management of documentation and records, as defined within the customer's document retention strategy, by informing customers of past due dates.
- Managing Key Accounts.
- Active Tender Bidding.
- Consolidating and negotiation of contracts.
- Setting of pricing in line with operational cost and profit margins.
- Developed comprehensive account plans to outline opportunities for upselling and cross-selling products, leading to increased sales performance.
- Streamlined internal processes to improve efficiency in managing large-scale projects for multinational clients.
- Contributed to overall business growth by identifying new revenue streams and opportunities for expansion within the global key account portfolio.
- Developed and delivered presentations to key customers to position products and services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Relationship Manager
Standard Bank SA
10.2016 - 05.2022
- Client portfolio management.
- Day-to-day investment, banking, and insurance advice.
- To proactively promote a relationship-based offering through a primary point of contact, which meets the client's expectations by providing them with personalized financial solutions in line with the Customer Value Proposition.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing a high level of expertise.
- Providing a relationship-based offering to the Sub-Segment, which meets customer expectations both on a personal and business level by ensuring that personalized service levels are maintained and cross-sell opportunities are maximized, while ensuring strict compliance with laid-down risk management controls and credit procedures.
- Sales and Marketing daily, weekly, monthly, and annual activities.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Acquisition of New Accounts, Home Loans, Vehicle Finance, and Savings. Investments
- Identified opportunities for growth, expansion, and sales by conducting market research.
- Maximized sales opportunities by determining and standardizing best practices.
- Maintained client correspondence, preferences, and sales on CRM systems for sales and marketing purposes.
- Retained customers by tracking contracts and using multi-channel communication methods.
- Generated new business by executing strategic campaigns and proactively cold calling customers.
- Analyzed competitors and adapted strategies to increase market share and expand customer base.
- Shared comprehensive product knowledge and drove revenue through a consultative sales approach.
- Designed CRM reporting and Business Intelligence dashboards, and adapted resourcing based on emerging trends.
- Exceeded revenue goals through upselling, offering reliable, and responsive service.
In Work Lead, Proof Of Concept Branch Enabler
Standard Bank SA
11.2015 - 10.2016
- Project facilitation.
- Collecting data from clients daily.
- Refining old methods, designing new methods based on client data.
- Improving ways of work in order for the branch to be more effective, based on client data.
- Engaging with internal and external stakeholders for implementation.
- Growing revenue based on proper, what matters, conversations with clients.
- Identified market gaps for new and updated products and services.
- Liaised with stakeholders to identify key sales objectives and devise strategies to achieve goals.
- Employed external sales and promotions teams to maximize campaign reach and revenue.
- Used data to build strategies for targeting specific markets and consumer demographics.
- Helped teams reach ambitious sales objectives with multi-channel marketing campaigns.
- Created customer awareness of goods, services, and special promotions with creative advertising strategies.
- Fostered positive team environment, leading to increased productivity and morale.
Branch Sales Manager
Standard Bank SA
10.2014 - 11.2015
- Manage sales team of 5, 1 sales support, and 1 sales receptionist.
- Initiate sales activities within branch.
- Manage and facilitate community drives to grow sales.
- Facilitate compliance activities.
- Manage customer satisfaction and expectations.
- Actively drive, daily, weekly, monthly, and annual quotas.
- Accountable for employee growth and talent marketing.
- To oversee the overall sales strategy and sales tactics of the Personal Market.
- To lead and supervise the Personal Markets sales team with the objective of providing a readily available, service-focused, knowledgeable, and experienced point of contact for new and existing Personal Market customers.
- To ensure that customers' banking needs are identified and fulfilled efficiently and cost-effectively while managing the risks associated with new accounts, mandates, and specimen signatures.
- To maintain a high level of integrity and ethical standards.
- To maximize the opportunities to move market share by segment, where applicable, and to focus on customer attraction and retention in line with.
- Personal and Business market objectives.
- Maximized branch revenue by optimizing operations.
- Designed sales and service strategies to improve revenue and retention.
- Developed annual branch business plans for maximum profitability and effectiveness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Mentored staff to increase sales success and productivity.
- Liaised with Sales Hub to clear queries and complete all tasks assigned to branch daily.
- Managed daily delivery and dispatch process to guarantee correct routing.
- Developed high-performing teams to consistently exceed goals, drive revenue, and expand markets.
- Kept organization in compliance with regulations and internal requirements.
- Established company targets based on previous performance and predicted forecasts.
- Reported successes, failures, and new plans to the governing body to guide decision-making.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Leveraged financial data and forecasts to set clear operating budgets.
- Selected and mentored senior staff, creating a successful leadership team.
- Resolved customer complaints to maintain high level of satisfaction.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Analyzed financial statements to identify cost control initiatives.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Implemented systems and procedures to increase sales.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Prepared sales presentations for clients showing success and credibility of products.
Pro Active Sales Consultant
Standard Bank SA
11.2012 - 11.2014
- Proactively source new business in all markets, inclusive, middle, and private.
- Banking
- Drive daily, weekly, and monthly activities of sales.
- To provide an efficient and effective point of contact for new and existing.
- Personal Market customers within the Branch and through proactive initiatives.
- To provide an on-site selling capability to lead sources.
- To acquire new bulk Personal and Inclusive market business within the relevant Region.
- To ensure that the customers' banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates, and specimen signatures.
- Handled credit and debit card payment processing to complete the purchasing experience.
- Secured new clients through targeted prospecting and networking.
- Demonstrated products to show potential buyers benefits and advantages, and encourage purchases.
- Determined prospect needs and crafted appropriate responses to provide information on suitable products and services.
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
- Attended industry networking events, trade shows, and connected on social media sites to acquire prospective clients.
- Used social media platforms to reach out to prospective clients and cultivate strong ties.
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Developed engaging sales pitches to promote products and services of the company.
- Oversaw contract negotiations and closings to manage the complete sales cycle process.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets
- Studied competitors to identify next strategies and areas requiring improvement.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maintained current knowledge of evolving changes in the marketplace.
- Developed, maintained, and utilized a diverse client base.
- Built a diverse and consistent sales portfolio.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Representative / Key Accounts Manager
South African Post Office
12.2011 - 11.2012
- Passionately selling Post Office products and services in a defined territory.
- Achieving and exceeding set sales targets.
- Growing new business by acquiring new customers.
- Ensuring the availability of stock of fast-moving products in your territory.
- Increasing mail volumes by actively selling new addresses, which fall within the company's Address Expansion Project, to potential customers.
- Establishing and maintaining excellent relations with your customer base.
- Making presentations to both internal and external customers.
- Identify competitive intelligence information in your territory and pass it on through the relevant channels.
- Dealing with and following up on customer concerns.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Addressed customer questions, problems, and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Generated sales by prospecting leads, cold calling, and closing deals.
- Shared comprehensive brand and product knowledge to maximize sales.
- Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients.
- Developed organization systems for contracts, records, and reports to increase traceability and preserve accurate records.
- Assessed customer product budget and requirements through consultations.
- Shared new products and promotions with customers to encourage sales.
- Helped guests obtain specialized support for product, service, and payment issues.
- Set up temporary sales structures at markets to attract new customers.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Built relationships with customers and community to promote long term business growth.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
Customer Service Representative
South African Post Office
12.2007 - 12.2010
- Facilitating customers' parcel deliveries.
- Continuously liaising telephonically with internal and external customers.
- Promote new products and services.
- Campaign Management - providing feedback on successes and failures.
- Determine customer needs and sell solutions.
- Referrals to the regional sales team.
- Lead generation (qualify and pass on to sales teams in regions)
- Develop and maintain a customer database.
- Ensuring professional service to all customers consistently.
- Building relationships with internal customers, i.e.
- Post-Office Hub, Mail centre, and depots to ensure the successful resolution of enquiries.
- Managing customer expectations.
- Liaising with relative branches to exceed customer expectations.
- Handling of customer queries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Picker and Packer
Telkom SA
04.2006 - 03.2007
- Exceeded targets by quickly and accurately preparing orders.
- Applied health and safety principles to use carton shredders and shrink systems, notifying supervisor when related materials needed replenishing.
- Moved heavy items with a forklift and a low-level order picker.
- Updated inventory system with barcode scanner.
- Operated safety cutters, glue guns, and bag sealers.
- Checked all items for damage or faults before packing to minimize customer returns.
- Kept products separated, organized, and in good rotation for easy retrieval.
- Checked product quality frequently, reporting problems to supervisor.
- Kept warehouse and work areas clean, tidy, and hazard-free to maintain a safe working environment.
- Loaded and unloaded trucks and lorries to assist in restocking the warehouse.
- Kept accurate and complete records of all stock and supplies that went through the warehouse.
- Pulled orders quickly to maintain demanding productivity goals.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately, according to customer specifications.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
Education
BBA - Business Administration NQF 7
Milpark Education
Johannesburg 04.2001 - 2025
High School Diploma -
The Academy of Financial Markets
Johannesburg 04.2001 - 2020
High School Diploma -
Financial Planning Institute of SA
Johannesburg, South Africa 04.2001 - 2019
High School Diploma -
IIE Rosebank College
04.2001 - 2006
NQF4 (Matric) - Senior Certificate
Isizinda Secondary School
Durban, South AfricaSkills
Sales and market development
Territory and account management
Market and competitive analysis
Business planning
Client contract negotiations
Relationship development
Performance tracking and evaluations
Sales pipeline management
Employee mentoring
Report-writing
Data analytics
Relationship-building
Issue resolution
Report writing
Strategies and goals
Revenue retention
Payment collecting
Regional accounts
Relationship Management
Financial Acumen
Multicultural Sensitivity
Account growth
Key Account Management
Client Relationship Building
Sales negotiations
Account strategy
Self Motivation
Team Collaboration
Product Demonstration
Cold-calling
Sales Cycle Management
Relationship Building
Interpersonal Skills
Task Prioritization
Reliability
Professionalism
Certification
Sales & Marketing
Customer Relationship Management
(CRM)
Private Banking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Relationship Manager
Standard Bank SA
10.2016 - 05.2022
In Work Lead, Proof Of Concept Branch Enabler
Standard Bank SA
11.2015 - 10.2016
Branch Sales Manager
Standard Bank SA
10.2014 - 11.2015
Pro Active Sales Consultant
Standard Bank SA
11.2012 - 11.2014
Sales Representative / Key Accounts Manager
South African Post Office
12.2011 - 11.2012
Customer Service Representative
South African Post Office
12.2007 - 12.2010
Picker and Packer
Telkom SA
04.2006 - 03.2007
BBA - Business Administration NQF 7
Milpark Education
04.2001 - 2025
High School Diploma -
The Academy of Financial Markets
04.2001 - 2020
High School Diploma -
Financial Planning Institute of SA
04.2001 - 2019
High School Diploma -
IIE Rosebank College
04.2001 - 2006
Business Development/Global Key Account Manager
Iron Mountain Pty LTD
5 2022 - Current
NQF4 (Matric) - Senior Certificate
Isizinda Secondary School