Mthokozisi Hlabangana
Barista,barmen,waiter
Johannesburg
Summary
Proactive and customer-oriented, I excelled at Panarottis Eastgate by enhancing sales through personalized beverage creation and exceptional service. My expertise in beverage preparation and hospitality, coupled with a friendly demeanor, significantly improved customer satisfaction. Skilled in both foam art and efficient service management, I thrive in fast-paced environments, always prioritizing guest needs.
Overview
8
8
years of professional experience
Work History
Barista
Panarottis Eastgate
10.2023 - 10.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Waiter/Bartender
Green Valley Staffing Solutions
03.2017 - 10.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Pumula High
Bulawayo Zimbabwe Skills
Opening and closing duties
Table setting knowledge
Exceptional customer service
Hospitality service expertise
Beverage preparation
Friendly and outgoing
Foam art
Coffee machinery
Timeline
Barista
Panarottis Eastgate
10.2023 - 10.2024
Waiter/Bartender
Green Valley Staffing Solutions
03.2017 - 10.2023
Pumula High